OpenText™ Customer Communications Management (CCM) solutions

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Overview

OpenText Customer Communications Management (CCM) solutions improve customer experience through the personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to design and deliver critical business communications that are highly personalized and interactive —and drive profitable customer engagement. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in a variety of digital and print formats and channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management solutions simplify and automate document-related business processes while driving a better customer experience.

Our suite of CCM solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to meet your departmental or enterprise needs and to scale across any document-driven business process, OpenText CCM solutions integrate easily with your systems of record such as ERP and CRM and other business applications, including those from SAP®, Salesforce, Microsoft and Infor.

Key Features

OpenText Exstream

Allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications–delivered anytime, anywhere. With on-premises and Cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment. Exstream allows you to reduce costs, get to market faster, increase customer loyalty and engagement, and ensure compliance.

OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)

Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical. This solution provides faster turnaround for key business processes, significantly increased efficiency and throughput, and support for new business opportunities.

OpenText Document Presentment for SAP

For more than a decade, SAP and its customers have utilized OpenText’s CCM tools as their communications management solution of choice. Document Presentment for SAP, is the only solution utilizing the power of Communications Center, delivered to SAP-standards, certified to work seamlessly with the widest breadth of SAP solutions, including SAP® SuccessFactors® and SAP® Hybris® Digital Marketing (with SAP Hybris Digital Documents by OpenText).

Key Benefits

Customer Communications Management Solutions improve and automate your customer engagement with personalized documents using Customer Communications Management (CCM) solutions from OpenText. They provide the following benefits:

Customer Engagement

  • Get closer to your customer.
  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Ensure consistent communication across multiple channels
  • Billing & Statements

Automate and optimize the high-volume document production.

  • Reduce printing costs with consolidated, batched or distributed printing
  • Improve customer experience with personalize content, appearance and language
  • Cut mailing costs with pre-sorting and electronic document delivery
  • Correspondence Management

Gain a competitive advantage to drive more revenue in a challenging market.

  • Enable business users to create messages without IT intervention
  • Improve effectiveness with targeted messages
  • Ad-hoc changes in hours, not months apply governance rules to all your customer communications.
  • Document Optimization

Streamlines and automates document-centric processes for customers in the logistics and distribution industry.

  • Trucks leave the dock faster
  • Reduce labor and error in manual handling
  • Advertise on your shipping documents
  • Communications Governance

Product/Service details