Intelligent Virtual Assistant

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Overview

Our platform helps build Intelligent Virtual Assistants. It acts as an interface, helping bridge the gap between man and machine. A unique platform; interface is intuitive and enables developers to create IVAs at amazing speeds.

  • Personalized and context-aware interactions
  • 24x7 Human-like support on all channels across the entire user journey

Key Features

  • The AI assistant can be sentiment and tone aware to route conversations to Customer Support Agents.
  • Low Code platform that can be set-up with minimal coding requirements
  • Continuous human-assisted learning that helps the assistant to continue learning
  • Pre-built industry knowledge packages help in rapid deployment
  • Easily integrated with several channels like IVRs, messenger, Slack, Whatsapp, website, etc.
  • Seamless integrations with existing systems like CRM,
  • 100+ languages supported

Key Benefits

  • Industry proven - Large number of live implementations & proven use cases in multiple geographies and multiple languages (we support 100+ languages)
  • Top tier enterprise-grade - Our infrastructure is set up to handle nearly 10,000 inquiries per second or 864 million inquiries per day - which is close to 20% of Google’s worldwide traffic
  • High accuracy response rate of almost 90% as opposed to the industry average of 80-85%
  • 2.3x faster deployment than an industry-leading virtual assistant
  • Earning and saving from day 1 leading to a very short break-even period (On average: 4 months)
  • High customizable and powerful virtual assistants - The experience models are highly customizable and allow for managing complex conversational flows This allows enterprises to create powerful context-aware multi-turn conversation handling virtual assistants with a lot of coding being done through UI.
  • Has integrations with popular enterprise Apps like CRM & ERP

Product/Service details