GenAI will drive the next generation of front office operations and engagement. While banks’ GenAI investments span the value chain, investment…

Insights
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30 January 2025
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29 January 2025
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14 January 2025
To enable our clients to keep the rapid pulse of generative AI in banking, we are launching a biweekly blog, Humans x GenAI, with the initial se…
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23 December 2024
In response to the voice of its clients, Celent is publishing a series of reports on the tech vendors supporting the GenAI initiatives at financ…
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19 November 2024
Recorded on November 20, 2024 As we near the end of 2024, the macroeconomic and geopolitical landscape remains challenging. These dynamics have…
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19 November 2024
As we near the end of 2024, the macroeconomic and geopolitical landscape remains challenging. These dynamics have the potential to reshape econo…
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14 November 2024
Celent analyzes the latest findings from its Dimensions survey, interviews with best practice players, and third party surveys. It’s no surprise…
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12 November 2024
Celent tracks global banks, central banks, and fintechs active in harnessing blockchain technology in transaction banking. In its Blockchain Bea…
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21 October 2024
While it is typical to find incremental changes in Celent’s biannual examination of vendor solutions, for intelligent virtual assistant platform…
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14 October 2024
Celent is observing a shift in generative AI (GenAI) activities at banks. Nearly half of banks surveyed have been investing in proof-of-concepts…
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25 September 2024
An overarching take-away from our recent GenAI Symposium is that GenAI is starting to drive step change and differentiation at financial institu…
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17 September 2024
In response to the voice of its clients, Celent is writing a series of reports on the tech vendors supporting the GenAI initiatives at financial…
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16 September 2024
It hasn't been long since Celent published the report "Crossing Borders, Breaking Barriers: The Future of Global Payments," an industry primer o…
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20 August 2024
In response to the voice of its clients, Celent is writing a series of reports on the tech vendors supporting the GenAI initiatives at financial…
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8 August 2024
Generative AI (GenAI) will drive step change in small business customer service and engagement. While the vast majority of functionality that sm…