News articles

• Life Insurers Face Challenge of Loss of Knowledge, Scattered Data

  25 October 2021

  Software to automate processes can help insurers become less dependent on the expertise of particular workers. Dan McCoach, who leads the life a…

• Odd Keystrokes May Offer Way to Ferret Out Online Application Fraud

  18 August 2021

  Dan McCoach, head of life and health for North America at technology research firm Celent, said that until now digital behavior analytics have f…

• Verisk Aims for Dominance with Life Shopper-Tracking Platform

  26 July 2021

  Dan McCoach, head of life and health for North America at technology research firm Celent, said insurers are trying to find ways to digitally “k…

• The Life Insurance Customer Engagement Continuum: 4 Steps to Relevance

  15 June 2021

  By Dan McCoach, Head of Life and Health, Celent. The Customer Engagement Continuum is a roadmap to help insurers keep pace with customers’ expec…

• What MassMutual Buying Annuity Agency Says About ‘Channel Shifting’

  12 April 2021

  “The investments and hard work are paying off for what are now established, pure-play digital-platform brands like Blueprint,“ added Dan McCoach…

• Bestow, Lemonade Form Digital Duo to Sell Term Life Insurance

  12 February 2021

  The tie-up could herald similar moves by incumbent carriers that, as more prospective buyers go online in the pandemic’s wake, need to quickly k…