The ServisBOT Conversational AI Platform helps businesses automate interactions across customer journeys using AI. From acquisition to servicing to retention, our AI-powered solutions for insurance and financial services use automation combined with virtual assistants/chatbots to simplify key processes, achieve higher efficiencies and streamline operational costs, while driving growth and loyalty.
In this time of transformation of customer service and workforce around COVID-19, our customers across business and IT are finding the need to focus in on AI and automation projects that result in ROI and/or operational efficiences in 30-60 days. Our contact deflection solutions, which can be deployed in as little as week, working in conjuntion with existing call center and live chat technology, helps customers:
- Deal with increased contact volumes
- Provide a 24/7 service without the costs
- Improve quality and CSAT through better service levels and consistent responses
- Prioritize requests (and customers) based upon what’s important to the business
- Assist during peak hours when long wait times are hurting your customer satisfaction
Ou platform offers a suite of tools and services that enable businesses to easily build digital/virtual assistants/chatbots + natural language solutions, improving inbound/outbound customer/employee engagement across the org across all channels (web, mobile, SMS, social, smart speakers, voice and IVR). The platform is built on an enterprise-grade architecture that supports centralized security, integration and deployment.
We have also created bot blueprint suites for banking, insurance and other horizontal areas of focus across the business, like employee engagement and customer service. Unwrap our blueprints and modify them to meet your business needs. Our blueprints help you create bot experiences for a growing range of use cases across your business
How does it it all work?
The Virtual Assistant (VA) : We think of the VA as the brain of the engagement, handling all conversations with the user, orchestrating other bots that are skilled to carry out specific missions. Our VA can understand the high level intent of the user and then routes accordingly to a bot, or bots, that can execute on this. The VA also handles identity, language, escalation, and decision-making.
An Army of Bots: Our bots perform different business tasks, engaging with customers or employees to process transactions, access information, schedule appointments, manage applications, send alerts, and more. They can handle inbound requests but also engage proactively. They can operate alone or together to complete a complete user journey.
Bot Building Made Easier: The platform tooling supports business users as well as enterprise developers. Our bot blueprints and visual design tools enable the business to get their bots to market faster. There is also tooling for enterprise developers to build and test bots for scale and automate bot deployment.
Automate Customer and Employee Journeys : Our bots work for your business, streamlining complete journeys and automating business workflows. We provide an integration layer to inject enterprise data securely into conversation flow to enhance the user experience and improve business outcomes.
Make your Bots Smarter : Capabilities can be added to each bot over time to make them more successful. Whether it’s learning new skills, different languages, or making small talk, we help make your bots smarter. Our bot orchestration approach is also critical to raising the bot IQ, faster and more efficiently. Different Journeys,
Multiple Channels : Smart bots can be built for both inbound and outbound journeys for any industry, from insurance to banking, financial services, travel, healthcare, consumer goods, customer service and more. They can be created for many different use cases across the business, interacting through multiple channels, and in many languages.
Here are some of the many benefits of our platform:
Speed to Market : Your business can build bots quickly and easily with tools such as the visual designer, pre-built bot blueprints, CLI and SDK. Get your bots to market faster and improve digital engagement.
Boost Business Results: Depending on the use case, bots can deliver different business results, for example, faster resolution times, increased revenue, lower costs, improved cash flow, new revenue streams, reduced churn, faster turnaround times, and improved brand loyalty.
Reduce Human Intervention and Lower Costs: Using bots to automate the tasks that make up a customer or employee journey, the costs associated with human staffing or agents can be dramatically reduced.
Engage across Multiple Channels 24/7: Using voice, messaging, SMS, web, and/or email, users can engage in their preferred channel and move seamlessly across channels.
Increase Brand Loyalty and Stickiness: By using the platform to build bots and the Virtual Assistant to orchestrate and manage them, you can create consistent experiences across use cases, business departments, geographic regions and digital channels.
- Case Study: Increase Sales Conversion and Personalize the Quote Process with Quote Helper Bot
- Case Study Video: CCMA Webinar: A Call Deflection Bot helps Deflect Calls and Automate during COVID-19: The AA Story.