2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
Research related to Bank4Me
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2019/12/035G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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2019/03/05Digital channels are most every institution’s top priority, yet the number of surveyed banks and credit unions expecting to grow their branch ne…
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2018/05/22Video tellers won't be the face of branch banking anytime soon. Assisted self-service remains a polarizing topic in retail banking, with fewer d…
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2016/04/28
A growing number of banks sought to deploy assisted self-service devices, but were unimpressed with first-generation hardware. With a multit…
Research related to WinWebServer WWS
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2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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2019/12/03
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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2019/03/05
Digital channels are most every institution’s top priority, yet the number of surveyed banks and credit unions expecting to grow their branch ne…
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2018/05/22
Video tellers won't be the face of branch banking anytime soon. Assisted self-service remains a polarizing topic in retail banking, with fewer d…
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2016/04/28
A growing number of banks sought to deploy assisted self-service devices, but were unimpressed with first-generation hardware. With a multit…
Research related to WWS Customer Management
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2021/03/30Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
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2021/03/24Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
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2020/04/28A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
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2020/04/24Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
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2020/04/15First Foundation Bank is a $6.3 billion asset institution focused on private wealth management, personal banking, and business banking. Founded…
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2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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2020/02/23In this report, we look at insurance claims and healthcare use cases for image recognition. Due to the synergy between insurance and healthcare,…
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2020/01/20At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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2020/01/08Banks are at an inflection point and the curve of opportunity is steep. Given technological advances, they can change the game in both customer…
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2019/12/03
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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2019/10/17Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
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2019/01/25Banks say CX is important, but the significant majority of US banks aren’t utilizing established solutions designed to optimize the in-person CX…
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2018/11/26“Brick and mortar” is a phrase going back around 20 years to the dawn of the generally available internet when web designers were looking for a…
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2018/11/19Bank customer engagement needs to evolve if banks are to remain competitive with alternative providers. Pacesetters are leading the charge by tr…
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2018/10/29A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to WWS Asset Management
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2021/03/31Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a resu…
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2021/03/10Read about how an insurer optimize price and provide price personalization through the analysis of customers' reponse to price change and their…
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2021/03/10Read about how an insurer used telematics data to underwrite and assess claims and premium payments, with the application of usage-based insuran…
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2021/03/10Read about how an insurer identifies suspicious individuals and claims in the insurance industry through the application of graph theory in soci…
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2021/03/09United Overseas Bank recognized the potential of artificial intelligence (AI) and machine learning (ML)–powered solutions to strengthen its cont…
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2021/03/08The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2021/01/20When it comes to AI, machine learning, and advanced analytics, there is one undeniable conclusion: The biggest risk in AI today is not implemen…
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2021/01/14Data science derive experimental conclusion on a hypothesis through experiments with data and statistical methods. As a branch of data science,…
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2020/12/08The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
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2020/11/30FicTech is reinventing the fixed income technology space with ever greater speed, with an increasing number of players addressing the issuance a…
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2020/11/29リサーチは投資情報戦略の動力源です。投資の意思決定がより高度になるにつれ、複雑なデータフローを管理し、ワークフローをサポートし、同じチームの複数のメンバーが共同で投資調査を行うことができるようにする必要性が高まっています。 リサーチ・マネジメント・システム（RSM）は、バイサイドのフロン…
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2020/11/24An Audio with Slides version of the Report -- The Story of Data, Maps, and Digital Proximity Abstract The “Last Mile” in delivery, direction, se…
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2020/11/23An Audio with Slides version of the Report Personal lines insurance is being taken over by consumers and their demand-side expectations for digi…
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2020/10/19The wealth management industry, including the brokerage industry, continues to face strong headwinds. They come from changes in the core client…
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2020/10/02Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
Research related to WWS PC - Internet Banking
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2021/04/28In 2019, the Wells Fargo Commercial Banking and Corporate & Investment Banking groups embarked on a multiyear program to reimagine the customer…
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2021/04/13Wholesale banks are delivering high returns. A decade of structural changes in the Markets and IBD businesses has led to more efficient balance…
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2021/03/10Celent recognizes Goldman Sachs as the winner of the 2021 Celent Model Bank Award for Corporate Banking in the Cloud for their initiative Goldma…
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2021/03/10Celent recognizes DBS Group as the winner of the Celent Model Bank 2021 Award for Corporate Digital Banking for their initiative DBS IDEAL Next-…
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2020/12/22In the Fall of 2020, Celent launched its “Future of Cloud in Financial Services” research hub, highlighting our coverage of advances in financia…
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2020/09/29At least $17 trillion is trapped in accounts payable worldwide. This big number represents a huge opportunity in working capital financing. Wher…
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2020/08/11Celent launched its inaugural Corporate Banking Digital Channels Survey in June 2020 with much of the world still grappling with the personal an…
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2020/07/22At the beginning of 2020, Corporate Banking revenue trends continued their annual upward trajectory. Just a few months later, those trends drama…
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2020/07/08Financial inclusion is a tremendous opportunity for many local, regional, and even global banks. Yet capturing it requires specialist capabiliti…
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2020/04/28
A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
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2020/04/23The 2020 edition of Oliver Wyman's annual report with Morgan Stanley offers an overview of industry trends and analysis in wholesale banking.The…
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2020/04/15
First Foundation Bank is a $6.3 billion asset institution focused on private wealth management, personal banking, and business banking. Founded…
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2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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2020/04/15In 2016, RBC embarked on an ambitious plan to deliver personalized customer engagement in its digital channels. Beginning with a complete mobile…
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2020/04/14Celent recognizes Emirates NBD as the winner of the Model Bank 2020 Transaction Banking Transformation for their initiative businessONLINE. The…
Research related to WWS Fill4Me
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2021/03/10Bank of America was an industry early-mover with Erica®, its AI-driven virtual financial assistant. More than a chatbot, Erica is now a primary…
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2021/03/10COVID-19 prompted a surge of contact center activity at banks around the world. To help answer common customer questions and deflect inquiries f…
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2020/10/02
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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2020/08/11COVID-19 has prompted many Wealth Management firms to reevaluate investment priorities for 2020 and beyond. The following report attempts to pro…
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2020/04/24
Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
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2020/04/15Bots and chat interfaces have gained significant hype in insurance recently. With this initiative, AA Ireland has pragmatically delivered bots t…
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2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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2019/12/03
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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2019/10/31InsureTech Connect is the world’s largest insurtech event and this document was created for Celent customers interested in insurtech and innovat…
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2019/10/17
Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
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2019/04/12This quest for operational excellence must be done while keeping the lights on and tackling the everyday issues that arise in managing a technol…
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2018/11/26
“Brick and mortar” is a phrase going back around 20 years to the dawn of the generally available internet when web designers were looking for a…
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2018/05/22
Video tellers won't be the face of branch banking anytime soon. Assisted self-service remains a polarizing topic in retail banking, with fewer d…
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2018/05/04It’s not hard to find people saying that voice is the new UI. It’s a great slogan, because it is succinct, plausible . .. and confirmed by the e…
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2018/04/04Alexa, Google Home Assistant, and friends are becoming more than information utilities and background music. They are bidding to become family m…
Research related to WWS Cash Handling
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2017/03/20
More than 2,600 US financial institutions went live with mobile deposit in the last two years, leading to an estimated 80 million retail users. …
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2016/09/26
Celent has published a new report titled Reflections on a Decade of Cheque Truncation: What Others Can Learn from the US Experience.The report w…
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2016/09/13
Celent conservatively estimates 4 million US SMBs could adopt business mobile deposit if banks position and price the product effectively. This…
Research related to Lookwise Device Manager LDM
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2021/03/08
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2021/02/06The amount and magnitude of cyber attacks has drastically increased over the past few years and accelerated last year with more companies levera…
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2020/09/19It is imperative for financial institutions to stay competitive in digital financial services. Yet digital architectures bring new risks,with co…
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2020/04/15Cyber protection is an area where SMBs are behind in comparison with larger enterprises. Most small-business owners do not feel they are at risk…
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2019/02/20The financial services industry is currently experiencing a sea change. Key drivers of this change are causing the industry to morph into an…
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2018/10/30Over the past ten years — we could even stretch back to the last two decades — financial crime management has undergone profound and costly stru…
Research related to WWS Cash Management
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2021/03/31
Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a resu…
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2021/03/10
Read about how an insurer optimize price and provide price personalization through the analysis of customers' reponse to price change and their…
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2021/03/10
Read about how an insurer used telematics data to underwrite and assess claims and premium payments, with the application of usage-based insuran…
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2021/03/10
Read about how an insurer identifies suspicious individuals and claims in the insurance industry through the application of graph theory in soci…
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2021/03/09
United Overseas Bank recognized the potential of artificial intelligence (AI) and machine learning (ML)–powered solutions to strengthen its cont…
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2021/03/08
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2021/01/20
When it comes to AI, machine learning, and advanced analytics, there is one undeniable conclusion: The biggest risk in AI today is not implemen…
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2021/01/14
Data science derive experimental conclusion on a hypothesis through experiments with data and statistical methods. As a branch of data science,…
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2020/12/08
The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
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2020/11/30
FicTech is reinventing the fixed income technology space with ever greater speed, with an increasing number of players addressing the issuance a…
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2020/11/29
リサーチは投資情報戦略の動力源です。投資の意思決定がより高度になるにつれ、複雑なデータフローを管理し、ワークフローをサポートし、同じチームの複数のメンバーが共同で投資調査を行うことができるようにする必要性が高まっています。 リサーチ・マネジメント・システム（RSM）は、バイサイドのフロン…
-
2020/11/24
An Audio with Slides version of the Report -- The Story of Data, Maps, and Digital Proximity Abstract The “Last Mile” in delivery, direction, se…
-
2020/11/23
An Audio with Slides version of the Report Personal lines insurance is being taken over by consumers and their demand-side expectations for digi…
-
2020/10/19
The wealth management industry, including the brokerage industry, continues to face strong headwinds. They come from changes in the core client…
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2020/10/02
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
Research related to WWS Artificial Intelligence
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2021/03/31
Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a resu…
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2021/03/11Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
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2021/03/10
Read about how an insurer used telematics data to underwrite and assess claims and premium payments, with the application of usage-based insuran…
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2021/03/10The promise of delivering Americans low-cost and attractive banking services using an efficient, state-of-the-art tech stack has been an allurin…
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2021/03/09
United Overseas Bank recognized the potential of artificial intelligence (AI) and machine learning (ML)–powered solutions to strengthen its cont…
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2021/03/08
The use of AI in financial services is becoming a reality. The capital markets are fertile proving grounds for overcoming real challenges in the…
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2021/03/08
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2021/01/20
When it comes to AI, machine learning, and advanced analytics, there is one undeniable conclusion: The biggest risk in AI today is not implemen…
-
2021/01/14
Data science derive experimental conclusion on a hypothesis through experiments with data and statistical methods. As a branch of data science,…
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2020/12/19Today's technological innovations are increasingly powered by artificial intelligence, fuelling possibilities for novel technological developmen…
-
2020/12/08
The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
-
2020/11/29
リサーチは投資情報戦略の動力源です。投資の意思決定がより高度になるにつれ、複雑なデータフローを管理し、ワークフローをサポートし、同じチームの複数のメンバーが共同で投資調査を行うことができるようにする必要性が高まっています。 リサーチ・マネジメント・システム（RSM）は、バイサイドのフロン…
-
2020/11/24
An Audio with Slides version of the Report -- The Story of Data, Maps, and Digital Proximity Abstract The “Last Mile” in delivery, direction, se…
-
2020/10/19
The wealth management industry, including the brokerage industry, continues to face strong headwinds. They come from changes in the core client…
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2020/10/11Advisors are under significant pressure to lower costs in the face of an ever-tightening regulatory framework while delivering investment advice…
Research related to WWS Greaeter (manca COLLEGA)
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2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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2019/12/03
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
-
2019/03/05
Digital channels are most every institution’s top priority, yet the number of surveyed banks and credit unions expecting to grow their branch ne…
-
2018/05/22
Video tellers won't be the face of branch banking anytime soon. Assisted self-service remains a polarizing topic in retail banking, with fewer d…
-
2016/04/28
A growing number of banks sought to deploy assisted self-service devices, but were unimpressed with first-generation hardware. With a multit…
Research related to WWS OTO Omnia
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2020/07/26Amid the coronavirus pandemic, a shift in regulatory, economic, and technological requirements has fundamentally changed the advisor/client rela…
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2020/04/30Covid-19 is justifiably top of mind for bankers today, yet two pre-pandemic hot topics remain salient today: Customer Experience (“CX”) and Arti…
Research related to WWS Proactive Monitoring Manager
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2021/04/05The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
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2021/04/05The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
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2020/12/08
The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
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2020/05/28Wealth management firms use outsourcing as a cost-cutting measure, and adoption has tended to accelerate in times of lackluster market condition…
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2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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2020/02/07Celent in conjunction with Nasdaq interviewed and surveyed 50 senior front office trading and technology staff at global trading firms, broker d…
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2020/01/14Banks, particularly larger ones, have long been wed to on-premise applications. Yet there are real and compelling benefits to moving to the clou…
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2019/12/03
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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2019/11/25As Asian countries seek to compete globally and assert their influence on the world stage, their regulators and political authorities are having…
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2019/11/19Revelations of money laundering cases involving several major European banks are driving heightened scrutiny on know your customer (KYC) and ant…
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2019/09/18TCS briefed Celent on its recently developed Intelligent Cloud BURST (icBURST) and Intelligent Risk Scenario Creation offerings in July 2019. Th…
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2019/09/10The complex dynamics of technology and regulatory evolution have placed unprecedented demands on banks’ Know Your Customer (KYC) and anti-money…
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2019/05/20Financial institutions have many paths to grow revenues, manage costs, and improve profitability: geographic expansion, product introduction, me…
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2019/03/05
Digital channels are most every institution’s top priority, yet the number of surveyed banks and credit unions expecting to grow their branch ne…
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Banking ITS Providers in Flux: The Transition to Long-Term Partnerships (2018 Asia-Pacific Spectrum)2018/12/19Ninety percent of Fortune 1000 companies engage in some degree of external IT services. The increase in these engagements is to a large extent t…
Research related to WWS Mobile
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2021/03/30
Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
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2021/03/24
Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
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2021/03/10
Bank of America was an industry early-mover with Erica®, its AI-driven virtual financial assistant. More than a chatbot, Erica is now a primary…
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2021/03/10
COVID-19 prompted a surge of contact center activity at banks around the world. To help answer common customer questions and deflect inquiries f…
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2021/03/10This award goes to an initiative that fully digitises the end-to-end process for a microloan, shrinking the time for the full process from two w…
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2021/03/08
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2021/02/24
When it comes to the capital markets, a shift is underway in the process of application development. This is driven by increasing demands across…
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2021/02/23The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
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2021/02/19
The capital markets industry is doubling down on digital transformation in 2021, and so its senior business and technology executives must quest…
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2021/02/06
The amount and magnitude of cyber attacks has drastically increased over the past few years and accelerated last year with more companies levera…
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2020/12/19
Today's technological innovations are increasingly powered by artificial intelligence, fuelling possibilities for novel technological developmen…
-
2020/12/08
The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
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2020/12/08Payment Hardware Security Modules (HSM) are the unsung heroes playing a crucial part in securing the payments ecosystem. Their use is mandated b…
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2020/12/03A Year of Extremes… It certainly has been a year of extremes with many superlatives required to describe the situation; but also, a year with pl…
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2020/11/30
FicTech is reinventing the fixed income technology space with ever greater speed, with an increasing number of players addressing the issuance a…
Research related to WWS ATM
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2021/03/30
Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
-
2021/03/24
Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
-
2020/04/28
A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
-
2020/04/24
Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
-
2020/04/15
First Foundation Bank is a $6.3 billion asset institution focused on private wealth management, personal banking, and business banking. Founded…
-
2020/04/15
Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
-
2020/02/23
In this report, we look at insurance claims and healthcare use cases for image recognition. Due to the synergy between insurance and healthcare,…
-
2020/01/20
At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
-
2020/01/08
Banks are at an inflection point and the curve of opportunity is steep. Given technological advances, they can change the game in both customer…
-
2019/12/03
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
-
2019/10/17
Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
-
2019/03/05
Digital channels are most every institution’s top priority, yet the number of surveyed banks and credit unions expecting to grow their branch ne…
-
2019/01/25
Banks say CX is important, but the significant majority of US banks aren’t utilizing established solutions designed to optimize the in-person CX…
-
2018/11/26
“Brick and mortar” is a phrase going back around 20 years to the dawn of the generally available internet when web designers were looking for a…
-
2018/11/19
Bank customer engagement needs to evolve if banks are to remain competitive with alternative providers. Pacesetters are leading the charge by tr…