2021/10/21
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
Research related to STEP New Business & Underwriting Solution
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2021/07/15Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
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2021/06/30Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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2021/05/25Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
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2021/04/21
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
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2021/04/06Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
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2021/03/25Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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2021/03/11
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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2021/03/04Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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2021/03/03Snap polls reflect questions asked by members of the Celent Executive Research Panel, a group of over 265 C level executives the life insurance…
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2021/02/22North American life insurers are finally, albeit slowly, automating their new business and underwriting processes. They are either implementing…
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2021/02/12
Yesterday, Lemonade announced the launch of their long awaited Life protection offering through a strategic partnership with Bestow. This is an…
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2021/02/09
I am very excited to be at Celent — it is such a fantastic opportunity to be here at the hub of insurance technologies. Thank you for coming to…
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2020/12/03The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2020/11/01User Experience and User DesignIn human-computer interaction, the goal is to bridge the gap between a user mental model with the product concept…
Research related to VPAS® Policy Administration Platform
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2021/10/21
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
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2021/10/20The booming stock market is growing the money in company pension plans. It could be the right time to sell if a company wants to remove the pens…
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2021/09/12Group & Voluntary is an active market attracting interest from both existing players and new entrants, many of which would not have existed five…
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2021/09/08"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
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2021/08/18Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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2021/07/15
Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
-
2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/06/29
What does leading-class digital insurance look like today? And what are the key gaps to getting there? We recently explored these questions thro…
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2021/05/25
Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
-
2021/04/21
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
-
2021/04/06
Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
-
2021/03/25
Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
-
2021/03/11
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
-
2021/03/04
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
-
2021/03/03
Snap polls reflect questions asked by members of the Celent Executive Research Panel, a group of over 265 C level executives the life insurance…
Research related to PMACS® Producer Management & Compensation System
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2021/10/03Alternative data sources have been discussed as a possible way to provide a more digital insurance experience. In this report, we will examine d…
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2021/09/30Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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2021/09/20The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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2021/08/18
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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2021/07/20Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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2021/07/19Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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2021/07/15
Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
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2021/07/12In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
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2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/06/10Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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2021/05/25
Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
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2021/03/05Digital investments in the life agent channel, have gone from luke warm to red hot. Fueled by the pandemic and the virualized sales process, car…
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2020/12/11Insurers looking to the future agree that changing customer expectations will require them to focus more heavily on the customer experience. Alm…
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2020/09/17Providing the right cover in a timely manner to customers is an increasing challenge both for underwriters and brokers. Mphasis shared some of t…
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2020/07/26Amid the coronavirus pandemic, a shift in regulatory, economic, and technological requirements has fundamentally changed the advisor/client rela…
Research related to Infosys McCamish NGIN Policy Administration Platform
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2021/10/21
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
-
2021/10/20
The booming stock market is growing the money in company pension plans. It could be the right time to sell if a company wants to remove the pens…
-
2021/09/12
Group & Voluntary is an active market attracting interest from both existing players and new entrants, many of which would not have existed five…
-
2021/09/08
"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
-
2021/08/18
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
-
2021/07/15
Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
-
2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/06/29
What does leading-class digital insurance look like today? And what are the key gaps to getting there? We recently explored these questions thro…
-
2021/03/04
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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2020/12/18The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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2020/12/10Although 2020 has certainly been a unique year it hasn’t put a damper on the momentum that has been building over the last few years in the Life…
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2020/12/03
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2020/09/18Can I get to a positive ROI and is the investment going to be worth it if I can't? This is a fundamental question to answer before investing in…
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2020/08/29Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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2020/08/24As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…