
Celent hosted its 15th annual Innovation & Insight Week (I&I Week) and its fourth annual Model Wealth Manager Awards (Model WM Awards) program o…
Subject to reasonable use.
Celent hosted its 15th annual Innovation & Insight Week (I&I Week) and its fourth annual Model Wealth Manager Awards (Model WM Awards) program o…
Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a resu…
Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
Environmental, social, and governance (ESG) investing is becoming increasingly popular among global financial institutions and investors. Two ma…
Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
Read about how an insurer used telematics data to underwrite and assess claims and premium payments, with the application of usage-based insuran…
RBC launched new remote account open tools for personal and business clients. With this, RBC offers clients three convenient ways to open an acc…
The promise of delivering Americans low-cost and attractive banking services using an efficient, state-of-the-art tech stack has been an allurin…
United Overseas Bank recognized the potential of artificial intelligence (AI) and machine learning (ML)–powered solutions to strengthen its cont…
Over the past year it has become increasingly clear that digital marketing is the cornerstone of an advisor’s marketing strategy. As such, a fun…
Congratulations Morgan Stanley, Merrill Lynch, and BNY Mellon Pershing on being Celent's Model Wealth Manager 2021 award winners! Links to the c…
The use of AI in financial services is becoming a reality. The capital markets are fertile proving grounds for overcoming real challenges in the…
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
North American wealth managers will face a challenging year ahead as a result of volatile macro events, fee compression, and intergenerational w…
When it comes to the capital markets, a shift is underway in the process of application development. This is driven by increasing demands across…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
Read about how an insurer optimize price and provide price personalization through the analysis of customers' reponse to price change and their…
Read about how an insurer identifies suspicious individuals and claims in the insurance industry through the application of graph theory in soci…
RBC launched new remote account open tools for personal and business clients. With this, RBC offers clients three convenient ways to open an acc…
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
Snap polls reflect questions asked by members of the Celent Executive Research Panel, a group of over 265 C level executives the life insurance…
The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
Payment Hardware Security Modules (HSM) are the unsung heroes playing a crucial part in securing the payments ecosystem. Their use is mandated b…
We recently published a report on Leveraging Prepaid to Power Your Next Payment Innovation: Designing and Partnering for Success. The report dis…
Many who have followed mobile payments for a long time thought that QR codes would only be used short-term, perhaps as a “bridging technology.”…
Anyone who has bought a gift card is familiar with the concept of a prepaid account: You must load funds before you can spend them. But the prep…
COVID-19 is a global human tragedy that is also causing a significant economic disruption. Payments is no exception with no major payment flow i…
Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. The ninth ed…
Money20/20 USA has been a key fixture on my autumn travel schedule since the very first event back in 2012. When the show began eight years ago,…
Celent engages with clients in many different ways — from providing insights via research reports and access to analysts to delivering bespoke r…
As many of you know, the new PSD2 requirements for Strong Customer Authentication (SCA) were due to come into effect on September 14th. PSD2 req…
Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
Yesterday, Nets, a large payments company in the Nordics, and Mastercard announced that "Mastercard has entered into agreement to acquire Nets'…
European regulators’ desire to increase the security of electronic payments is understandable and well intended. However, the impending Payment…
On July 8, 2019, FIS briefed Celent on its US Credit Processing solution. This briefing note summarises our key takeaways. FIS Credit Processing…
Last week I was back in Amsterdam, at Money20/20 Europe. While I’ve been to the US version of the show every single year since its inception…
This award goes to an initiative that fully digitises the end-to-end process for a microloan, shrinking the time for the full process from two w…
Utah Community Credit Union (UCCU) was the first financial institution to implement Ondot’s Card App, which provides UCCU customers with an easy…
Modern banking is increasingly open and delivered through financial services embedded in various customer journeys where those services are requ…
The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
Payment Hardware Security Modules (HSM) are the unsung heroes playing a crucial part in securing the payments ecosystem. Their use is mandated b…
We recently published a report on Leveraging Prepaid to Power Your Next Payment Innovation: Designing and Partnering for Success. The report dis…
Many who have followed mobile payments for a long time thought that QR codes would only be used short-term, perhaps as a “bridging technology.”…
Anyone who has bought a gift card is familiar with the concept of a prepaid account: You must load funds before you can spend them. But the prep…
COVID-19 is a global human tragedy that is also causing a significant economic disruption. Payments is no exception with no major payment flow i…
Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. The ninth ed…
2020 promises to be a year of excitement and challenge for retail bankers. Celent's analysts have a full agenda planned to help them address the…
Money20/20 USA has been a key fixture on my autumn travel schedule since the very first event back in 2012. When the show began eight years ago,…
Celent engages with clients in many different ways — from providing insights via research reports and access to analysts to delivering bespoke r…
As many of you know, the new PSD2 requirements for Strong Customer Authentication (SCA) were due to come into effect on September 14th. PSD2 req…
Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
In the Fall of 2020, Celent launched its “Future of Cloud in Financial Services” research hub, highlighting our coverage of advances in financia…
Celent's parent company, Marsh & McLennan, is proud to sponsor the Association for Financial Professionals’ (AFP) 2020 survey that examines the…
Celent launched its inaugural Corporate Banking Digital Channels Survey in June 2020 with much of the world still grappling with the personal an…
At the beginning of 2020, Corporate Banking revenue trends continued their annual upward trajectory. Just a few months later, those trends drama…
Managing liquidity during COVID-19 has become both challenging and critical for businesses. The pandemic has exposed important gaps in the frame…
The 2020 edition of Oliver Wyman's annual report with Morgan Stanley offers an overview of industry trends and analysis in wholesale banking.The…
Citizens Commercial Banking transformed its business and technology ecosystem in a multi-year, multi-faceted program to enhance the commercial b…
Our parent firm, Oliver Wyman (OW), is closely monitoring COVID-19 events in real-time and has compiled resources to help clients and the indust…
THREE EXTERNAL FORCES DRIVING CORPORATE BANKING CHANGE Corporate bankers face a 2020 landscape shaped by three powerful external forces: Corpora…
Earlier this year I wrote a blog "US Corporate Real-Time Payment (RTP) Adoption: If You Build It, Will They Come?" discussing how at the 2019 NA…
Many banks lament corporate treasurers’ lukewarm demand for real time payments, causing those financial institutions to postpone investments in…
The overarching theme @Sibos 2019 was hyperconnectivity which naturally octopuses into several other headlines. In particular, there was buzz ar…
I’ve been attending the NACHA Payments conference for many years, either as a banker, technologist, or industry research analyst. In recent year…
Celent recognizes Citi (USA) as the Model Bank of the Year 2019 award winner for eight cash management and payments initiatives by Citi’s Treasu…
The Association for Financial Professionals (AFP) recently published its annual 2019 AFP Risk Survey Report. The survey, supported by Marsh & Mc…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
This award goes to an initiative that fully digitises the end-to-end process for a microloan, shrinking the time for the full process from two w…
Swedbank took SCA (strong customer authentication) regulation in the Euro region as an opportunity to enhance its anti-fraud posture for cards b…
Fino Payments Bank implemented a modern, AI-enabled enterprise-wide fraud solution across all its channels. The solution, from Clari5, ensures c…
Congratulations to Celent's Model Risk Manager 2021 Award winners: Credit Suisse, Fino Payments Bank, Goldman Sachs, HSBC, Standard Bank, State…
The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
Convergence of fraud and anti-money laundering (FRAML) technology and operations has been somewhat of a Holy Grail for financial institutions fo…
Payment Hardware Security Modules (HSM) are the unsung heroes playing a crucial part in securing the payments ecosystem. Their use is mandated b…
Risk management has a crucial role to play in keeping financial institutions on an even keel during these turbulent times. This session focuses…
We recently published a report on Leveraging Prepaid to Power Your Next Payment Innovation: Designing and Partnering for Success. The report dis…
Financial institutions, and regulators, have traditionally been sensitive to data protection, privacy, and security issues for risk and complian…
Many who have followed mobile payments for a long time thought that QR codes would only be used short-term, perhaps as a “bridging technology.”…
What if, suddenly, everyone stopped driving? COVID 19 just asked an insurance question that has never been posed before. This is the greatest gl…
It is imperative for financial institutions to stay competitive in digital financial services. Yet digital architectures bring new risks,with co…
Celent’s reports on trends in retail banking, corporate banking, payments, and IT spending are regular fixtures on our research agendas and are…
If payments are core to your business, should you run them as if they are? The one thing that perhaps that unites every customer at every bank i…
Celent recognizes Silvergate as the winner of the Celent Model Bank 2020 Award for Payments Replatforming. Payments are critical to any bank, bu…
Celent recognizes PNC as the winner of the Model Bank 2020 Commercial Payments for their Healthcare Payer Enrollment Automation. PNC has a 25 ye…
Celent recognizes Länsförsäkringar Bank as the winner of the 2020 Celent Model Bank Award for Core Technology Replatforming for its initiative C…
The payments industry faces many significant changes in the coming years, from standards such as ISO 20022 to Instant Payments to those mandated…
Celent has been involved with Instant Payments since, well, everyone called them Real Time Payments! Our first report dates back to 2014, and th…
Banks are facing both cost and revenue pressures, and with increasing demands on their payments processing technology from both customers and re…
Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
In many banks, the payments infrastructure is barely suitable for today, let alone tomorrow. Banks face ever more changes, and adding more patch…
Last week I was back in Amsterdam, at Money20/20 Europe. While I’ve been to the US version of the show every single year since its inception…
I’ve been attending the NACHA Payments conference for many years, either as a banker, technologist, or industry research analyst. In recent year…
Celent recognizes PNC (USA) as the winner of the Model Bank 2019 Corporate Payments Transformation Award for their initiative Future Proofing Pa…
Celent recognizes BMO (Canada) as the winner of the Model Bank 2019 Payments Services Hub Implementation Award for their initiative BMO Payment…
According to the International Monetary Fund, Asia accounts for nearly two-thirds of global growth, and the region remains the world’s most dyna…
The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
Payment Hardware Security Modules (HSM) are the unsung heroes playing a crucial part in securing the payments ecosystem. Their use is mandated b…
We recently published a report on Leveraging Prepaid to Power Your Next Payment Innovation: Designing and Partnering for Success. The report dis…
Many who have followed mobile payments for a long time thought that QR codes would only be used short-term, perhaps as a “bridging technology.”…
Anyone who has bought a gift card is familiar with the concept of a prepaid account: You must load funds before you can spend them. But the prep…
COVID-19 is a global human tragedy that is also causing a significant economic disruption. Payments is no exception with no major payment flow i…
Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. The ninth ed…
Money20/20 USA has been a key fixture on my autumn travel schedule since the very first event back in 2012. When the show began eight years ago,…
Celent engages with clients in many different ways — from providing insights via research reports and access to analysts to delivering bespoke r…
As many of you know, the new PSD2 requirements for Strong Customer Authentication (SCA) were due to come into effect on September 14th. PSD2 req…
Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
Yesterday, Nets, a large payments company in the Nordics, and Mastercard announced that "Mastercard has entered into agreement to acquire Nets'…
European regulators’ desire to increase the security of electronic payments is understandable and well intended. However, the impending Payment…
On July 8, 2019, FIS briefed Celent on its US Credit Processing solution. This briefing note summarises our key takeaways. FIS Credit Processing…
Last week I was back in Amsterdam, at Money20/20 Europe. While I’ve been to the US version of the show every single year since its inception…
The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
COVID-19 is a global human tragedy that is also causing a significant economic disruption. Payments is no exception with no major payment flow i…
Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. The ninth ed…
Celent engages with clients in many different ways — from providing insights via research reports and access to analysts to delivering bespoke r…
As many of you know, the new PSD2 requirements for Strong Customer Authentication (SCA) were due to come into effect on September 14th. PSD2 req…
Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
Celent completed an extensive research effort to understand the landscape of vendors and service providers in card management and transaction pr…
Celent completed an extensive research effort to understand the landscape of vendors and service providers in card management and transaction pr…
Celent completed an extensive research effort to understand the landscape of vendors and service providers in card management and transaction pr…
Celent completed an extensive research effort to understand the landscape of vendors and service providers in card management and transaction pr…
In the Fall of 2020, Celent launched its “Future of Cloud in Financial Services” research hub, highlighting our coverage of advances in financia…
"People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.”Theodore Levitt, Harvard Business School, marketing professor The…
As the card industry continues to be under threat from expanding payment types such as faster/instant/real time payments, Mastercard and other t…
Celent's parent company, Marsh & McLennan, is proud to sponsor the Association for Financial Professionals’ (AFP) 2020 survey that examines the…
Celent launched its inaugural Corporate Banking Digital Channels Survey in June 2020 with much of the world still grappling with the personal an…
At the beginning of 2020, Corporate Banking revenue trends continued their annual upward trajectory. Just a few months later, those trends drama…
The 2020 edition of Oliver Wyman's annual report with Morgan Stanley offers an overview of industry trends and analysis in wholesale banking.The…
Citizens Commercial Banking transformed its business and technology ecosystem in a multi-year, multi-faceted program to enhance the commercial b…
Our parent firm, Oliver Wyman (OW), is closely monitoring COVID-19 events in real-time and has compiled resources to help clients and the indust…
THREE EXTERNAL FORCES DRIVING CORPORATE BANKING CHANGE Corporate bankers face a 2020 landscape shaped by three powerful external forces: Corpora…
Earlier this year I wrote a blog "US Corporate Real-Time Payment (RTP) Adoption: If You Build It, Will They Come?" discussing how at the 2019 NA…
The overarching theme @Sibos 2019 was hyperconnectivity which naturally octopuses into several other headlines. In particular, there was buzz ar…
QR codes have evolved from tracking auto parts and enabling personalized marketing messages into an easily accessible and efficient B2C payment…
I’ve been attending the NACHA Payments conference for many years, either as a banker, technologist, or industry research analyst. In recent year…
Celent recognizes Citi (USA) as the Model Bank of the Year 2019 award winner for eight cash management and payments initiatives by Citi’s Treasu…
Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
This award goes to an initiative that fully digitises the end-to-end process for a microloan, shrinking the time for the full process from two w…
The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
We recently published a report on Leveraging Prepaid to Power Your Next Payment Innovation: Designing and Partnering for Success. The report dis…
Many who have followed mobile payments for a long time thought that QR codes would only be used short-term, perhaps as a “bridging technology.”…
Celent’s reports on trends in retail banking, corporate banking, payments, and IT spending are regular fixtures on our research agendas and are…
Anyone who has bought a gift card is familiar with the concept of a prepaid account: You must load funds before you can spend them. But the prep…
Financial inclusion is a tremendous opportunity for many local, regional, and even global banks. Yet capturing it requires specialist capabiliti…
COVID-19 is a global human tragedy that is also causing a significant economic disruption. Payments is no exception with no major payment flow i…
A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
If payments are core to your business, should you run them as if they are? The one thing that perhaps that unites every customer at every bank i…
KBZ Bank in Myanmar, the winner of our Digital Payments award, achieved impressive results by onboarding over 5 million KYC-verified customers i…
The Celent Model Bank Innovation Frontier award recognises the financial institution’s commitment to innovation and willingness to invest and ex…
Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
Celent recognizes Goldman Sachs as the winner of the 2021 Celent Model Bank Award for Corporate Banking in the Cloud for their initiative Goldma…
Celent recognizes DBS Group as the winner of the Celent Model Bank 2021 Award for Corporate Digital Banking for their initiative DBS IDEAL Next-…
This award goes to an initiative that fully digitises the end-to-end process for a microloan, shrinking the time for the full process from two w…
The statement in the title might sound ambitious and perhaps even provocative, but it is based on the responses of more than 100 industry profes…
In the Fall of 2020, Celent launched its “Future of Cloud in Financial Services” research hub, highlighting our coverage of advances in financia…
We recently published a report on Leveraging Prepaid to Power Your Next Payment Innovation: Designing and Partnering for Success. The report dis…
At least $17 trillion is trapped in accounts payable worldwide. This big number represents a huge opportunity in working capital financing. Wher…
Many who have followed mobile payments for a long time thought that QR codes would only be used short-term, perhaps as a “bridging technology.”…
Celent’s reports on trends in retail banking, corporate banking, payments, and IT spending are regular fixtures on our research agendas and are…
Celent launched its inaugural Corporate Banking Digital Channels Survey in June 2020 with much of the world still grappling with the personal an…
Anyone who has bought a gift card is familiar with the concept of a prepaid account: You must load funds before you can spend them. But the prep…
At the beginning of 2020, Corporate Banking revenue trends continued their annual upward trajectory. Just a few months later, those trends drama…
Financial inclusion is a tremendous opportunity for many local, regional, and even global banks. Yet capturing it requires specialist capabiliti…
When judging Model Bank nominations, Celent looks for innovative and differentiating use of technology, with demonstrable business benefits. Cit…
In the Fall of 2020, Celent launched its “Future of Cloud in Financial Services” research hub, highlighting our coverage of advances in financia…
"People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.”Theodore Levitt, Harvard Business School, marketing professor The…
As the card industry continues to be under threat from expanding payment types such as faster/instant/real time payments, Mastercard and other t…
Celent's parent company, Marsh & McLennan, is proud to sponsor the Association for Financial Professionals’ (AFP) 2020 survey that examines the…
The repercussions of COVID-19 have catapulted working capital optimization to the top of the priority list at banks’ commercial customers. As pa…
Celent launched its inaugural Corporate Banking Digital Channels Survey in June 2020 with much of the world still grappling with the personal an…
At the beginning of 2020, Corporate Banking revenue trends continued their annual upward trajectory. Just a few months later, those trends drama…
The 2020 edition of Oliver Wyman's annual report with Morgan Stanley offers an overview of industry trends and analysis in wholesale banking.The…
Citizens Commercial Banking transformed its business and technology ecosystem in a multi-year, multi-faceted program to enhance the commercial b…
Our parent firm, Oliver Wyman (OW), is closely monitoring COVID-19 events in real-time and has compiled resources to help clients and the indust…
THREE EXTERNAL FORCES DRIVING CORPORATE BANKING CHANGE Corporate bankers face a 2020 landscape shaped by three powerful external forces: Corpora…
Earlier this year I wrote a blog "US Corporate Real-Time Payment (RTP) Adoption: If You Build It, Will They Come?" discussing how at the 2019 NA…
The overarching theme @Sibos 2019 was hyperconnectivity which naturally octopuses into several other headlines. In particular, there was buzz ar…
QR codes have evolved from tracking auto parts and enabling personalized marketing messages into an easily accessible and efficient B2C payment…