2022/03/29
Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
opentext
Research related to OpenText™ Customer Communications Management (CCM) solutions
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2022/03/14Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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2021/12/06The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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2021/09/29Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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2021/09/27The digitization of banking and the componentization of and improvements in its technologies has led to blurring lines of demarcation between tr…
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2021/07/19Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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2021/06/29Insurance is a promise to pay, someday in the future, maybe. Policy forms are the expression of this promise in writing. Creating and maintainin…
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2021/03/24Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
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2021/03/08The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2020/12/04The road ahead consists of constant virtual collaboration. For many wealth managers, current digital workflows are acceptable but not exceptiona…
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2020/11/10This Celent Blog examines financial institution (FI) cloud adoption drivers and rates, the impact of the COVID-19 pandemic (“pandemic”) on FI cl…
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2020/03/08Update to the Report Not your Grandfather's Wealth Manager: Digitizing the Legacy Platform This report, now titledThe Front Office Is Powered By…
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2020/03/06Once just a back office batch printing system, customer communications management (CCM) systems have been transformed to create, deliver and sto…
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2020/03/06Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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2019/11/25The focus of the retail lending industry in recent years has been on digital account origination at the point-of-sale (POS). Attracting prospect…