2021/03/24
Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
opentext
Research related to OpenText™ Customer Communications Management (CCM) solutions
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2021/03/08The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2020/12/04The road ahead consists of constant virtual collaboration. For many wealth managers, current digital workflows are acceptable but not exceptiona…
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2020/11/10This Celent Blog examines financial institution (FI) cloud adoption drivers and rates, the impact of the COVID-19 pandemic (“pandemic”) on FI cl…
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2020/03/08Update to the Report Not your Grandfather's Wealth Manager: Digitizing the Legacy Platform This report, now titledThe Front Office Is Powered By…
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2020/03/06Once just a back office batch printing system, customer communications management (CCM) systems have been transformed to create, deliver and sto…
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2020/03/06Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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2019/11/25The focus of the retail lending industry in recent years has been on digital account origination at the point-of-sale (POS). Attracting prospect…
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2019/11/14Customer communications management (CCM) solutions support a vital operational function for wealth managers, but they also have an essential rol…
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2019/10/25Wealth managers are eager to learn new ways to improve the customer experience they provide as firms are feeling significant pressures from thei…
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2019/10/17Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
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2017/08/21Interacting effectively with customers has become an important objective for financial services firms over the past decade, and it accelerated w…