2025/01/30
Decisioning engines for lending and other banking use cases have traditionally been focused on analytic modeling of data to determine coefficien…
Research related to NEON-dX: Customer Lifetime Value Management
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2025/01/27The appearance of the generative AI chatbot DeepSeek R1 last week qualifies as the most significant event in genAI since the release of OpenAI’s…
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2024/12/23In response to the voice of its clients, Celent is publishing a series of reports on the tech vendors supporting the GenAI initiatives at financ…
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2024/12/03In the rapidly evolving insurance landscape, the adoption of Customer Communication Management (CCM) systems has become essential for insurers a…
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2024/11/25This report shares findings from a recent Celent retail collections industry survey that uncovered the current business challenges, operations p…
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2024/11/21Digital and data sovereignty is a legal construct, but with significant physical implications on the way technology and data assets are implemen…
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2024/11/18The influence of a customer relationship management (CRM) solution on financial institutions (FIs) is profound and multifaceted. By centralizing…
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2024/10/21While it is typical to find incremental changes in Celent’s biannual examination of vendor solutions, for intelligent virtual assistant platform…
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2024/10/08I recently had the opportunity to attend Fiserv Forum in Las Vegas, NV from September 29-October 1, 2024. Lasting over 2 ½ fast-paced days, this…
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2024/09/30In the early part of the year, insurance made the news in North Carolina because carriers were asking for up to double the rate along the fragil…
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2024/09/17In response to the voice of its clients, Celent is writing a series of reports on the tech vendors supporting the GenAI initiatives at financial…
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2024/09/15The insurance industry is moving quickly to understand and begin to leverage the unique capabilities of GenAI technology. While most carriers ar…
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2024/09/10Customer communication management (CCM) solutions address the operational challenges of managing communication between insurer and client. Commu…
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2024/09/08Currently, there is a great deal of excitement in the artificial intelligence (AI) community about agentic AI, multi-agent systems and GenAI age…
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2024/09/06Celent’s overarching theme for corporate banking in 2024 is that future success rests on faster, safer, smarter innovation. Banks must deliver t…