Cyberbank Digital

CYBERBANK DIGITAL - Create Your Digital Ecosystem

Cyberbank Digital enables you to create a digital ecosystem and build exceptional empathic banking experiences for your customers.

Cyberbank is designed to completely integrate into existing backend solutions and a rich partner ecosystem. It provides an out of the box launch pack which gathers our best practices and recommendations and covers all of our clients' needs.

Including a fully fledged orchestration and integration architecture that enables you to create unique customer journeys via web, mobile, voice activated assistants, chatbots and also to create an API powered ecosystem.

The Cyberbank Digital Platform can be split into three main conceptual layers:

• An end-user interface, fully flexible and customizable, that implements all the visual elements and everything required for the interaction through the digital channels.
• An Omnichannel logical layer provides authentication, authorization, audit functionalities, and the status of the transaction workflow in terms of approval and execution or rejection.
• A set of business rules and connectors that implement the financial logic of each transaction and information request provided by the system, along with all the required software mechanisms to connect Cyberbank Digital Platform with all the back-end systems needed.
• The Omnichannel logic layer, the business rules, and the connectors are all exposed through the Open API provided by the platform itself.

1. Create a digital Ecosystem

• Digital Orchestration: a powerful and flexible BPM engine that lets you model your business processes, express them in BPM standard notation and integrate them into every platform capability.
• API Driven Ecosystem: connect your owned channels with third-party channels. Browse, discover and try new APIs. Designed to be used by any team, partner, and developer in
• Microservices-Based: turn on new products and services in a matter of hours instead of months with our microservices-based architecture.
• Ready-to-Use: enhance the digital experiences you’re building and accelerate time to market with ready-to-use components.
• Enhanced Credential Management: boost your credential management with Safeway, our centralized software credential manager. Our innovative software provides multi-factor and multi-channel authentic - services, allowing applications to support several authentication types.

2. Build empathic digital experiences:

• Omnichannel Design: give your customers a consistent experience in any interaction.
• Contextual Segmentation: profiling, geolocation, scheduling, notifications, auditing, authentication, authorization, and more.
• Digital Assistants: enhance the user experience with new technologies, including voice and gestures.
• Personal and Adaptive CX: increase customer satisfaction and loyalty with an adaptive UI that enables you to put your customers in control of their own digital experience.