BPO Insurance
Overview
Docaposte is becoming a major actor in Insurance outsourcing. With 350 resources dedicated for Insurance market, Docposte outsources several process on site or in his centers of excellence.
After a phase of discovery, knowledge and imersion in client's teams, DOCPOSTE proposes process improvements named augmented manager: document digitization, OCR, RPA, insurance services webportal, chatbot...
Docaposte is the leader of trust services in France: electronic signatures, electronic seals, time stamp, electronic delivery service and website authentication.
Key Features
After a Docaposte improve
Docaposte uses its own digital solutions to improve the productivity and the quality of the insurers processes:
- Digital identity (Eidas and ANSSI level 2)
- Electronic signature (Contralia)
- Documents Management System (SEFAS)
- Electronic Archiving System (ARKINEO)
- Insurance worklow for both document and process (ProDocFlow)
- Heatlh data host (leader in France)
- ...
Insurers (companies, brokers, mutual companies, pension and disability companies) outsources some processes in overflow or not, partially or fully.
Key Benefits
The key benefits of BPO offer are :
- quality of service
- controlled costs
- reduced processing time and compliant with regulatory expectations
- capacity to scale up
- Insurance experimented resources