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Harmonie Communication Suite

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Overview

Harmonie Communication Suite (HCS) is a unique solution that facilitates the design and management of all a company's customer communications to any physical or digital distribution channel:

  • HCS supports all the requirements of CCM: batch document composition, on-demand and interactive remote authoring, document re-engineering, aggregation of ad-hoc mail, post-composition workflows, and the organisation, supervision and auditing of multichannel delivery within production environments.
  • Dedicated Business-User GUIs for the design and management of digital communications with full responsive design across any media: email, landing page, interactive web documents, SMS, and social networks.

Key Features

  • Omni-channel composition of personalised documents according to variable data
  • Remote authoring tools allowing interactive composition of documents for one-to-one communication
  • Efficient and scalable processing of ad-hoc mail from low volume, desktop systems via interactive an printer driver
  • Document re-engineering, to process legacy communications, with automated digital transformation and enhancement capabilities
  • Large volume communication production tools, with automated processing, fully configurable audit control and MI across any delivery channel
  • Business Process Management enabling graphical representation of processes and integration with automation tools to enhance manual supporting processing
  • Long-term, legally submissible, archiving solution with e-presentment interface for customer portals
  • Authenticated digital signatures, available with full notarisation, workflows and identity management

Key Benefits

  • Improved customer experience by offering fully personalised documents across any channel
  • Dematerialisation and digital transformation of paper communications into digital
  • Reduction of expenses supporting the communication and postal processes
  • Leverage existing technologies and maximise previous investments with flexible integration
  • Granular User Account Control (UAC) ensure full legal and regulatory compliance, as well as maintaining brand integrity
  • Unlimited potential for business growth, and future-proofing as new technologies are introduced to market

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Product/Service details

SOLUTION OR SERVICE TYPE
Customer Communications Management (CCM) Systems
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