360Retrieve

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Overview

Data is fundamental to insurance, and yet insurers are awash with reservoirs of data that they cannot use effectively - emails, documents, PDFs, text in images, or free text in legacy systems. They can access it... but they cannot analyse it.

360Retrieve changes this. Our system ingests any type of data file – unstructured, semi-structured and structured so insurers can access the information needed to manage their business, maximise efficiency and control costs and fraud. The data locked within these documents is made available for scrutiny using analysis tools developed by claims and fraud experts. And it can be combined with data from external sources to give the full perspective.

360Retrieve’s analytics deliver deep insights into specific claim concerns… and surface emerging trends and patterns that would otherwise remain buried. Our Rules and Watchlist functions automatically identify and flag claims with pre-determined characteristics - such as potential Fraud or Large Loss cases. These same rules can also enable automatic processing of legitimate claims. 360Retrieve uses Geo Analysis to identify hotspots of claim activity by criteria such as multiple occupancy, accidents in the middle of the night and even claimant representatives.

At every step, more Claims Profiling detail is unlocked. Our Personal Injury Analyser overlays granular analysis across injury claim portfolios - including likely cost and prognosis. With 360Retrieve, what was previously inaccessible becomes visible and analysable. And, as it does, the savings mount up – insurers typically realise £20 of benefit for each £1 invested.

Step by step, 360Retrieve unlocks your hidden data to deliver efficiency, speed and savings.

  • Access 100% of structured and unstructured data
    360Retrieve gives you access to every piece of data you hold without limitation, whether structured or unstructured: emails, images, PDFs, web content, social media etc.
  • Reduce fraud
    360Retrieve combats and reduces fraud, in some cases by up to 40%. False positive personal injury cases are reduced, with many more red-flag personal injury claims identified. One client uncovered 27 organised fraud rings inside three months.
  • GDPR
    360Retrieve enables Subject Access Request (SAR) by allowing fast response through incorporation of internal and external data sources, whether structured or unstructured.
  • Secure solution that improves data security
    Our triple redundant cloud service is secure, scalable and meets compliance objectives. 360Retrieve makes your processes more efficient by allowing you to access all your data.

Key Features

Insurers have typically deployed 360Retrieve to deliver world class fraud analysis and prevention including Personal Injury Claims.

Access, visualise and analyse your data quickly and easily

360Retrieve provides sophisticated operational business and management information without the need for technical knowledge and without disrupting your existing systems.

  • Efficient data processing
    All common document formats, such as letters, CNFs and medical reports are turned into structured data. Data visualisations can be delivered in over 600 analytical formats, including link charts.
  • Pro-actively identify patterns and trends
    Visualise historical and emerging patterns and trends, allowing accurate assessment of future risk based on historic claims experience.
  • See improvements quickly
    The platform allows every area of your business access to relevant data and self-service analytical tools, improving efficiencies and effectiveness.
Efficient analysis for both user and operations

360Retrieve requires no technical knowledge and drives efficiencies across departments by offering multiple dashboard views and reporting options.

  • Multiple dashboard options available
    Hierarchical management information (MI) dashboards offer relevant views of claims experience for all levels of management.
  • Generate systematic and ad-hoc reports
    360Retrieve has been designed to be as flexible as possible. Develop and publish reports as you want to see them, whenever you need to.
  • Compatible with almost any database
    360Retrieve can connect and extract data from almost any type of database. You are able to access and use data whether it's held on internal or external sources.

Key Benefits

Like 360Siteview, we out the power of accessing and analysing unstructured data into the power of the business. Combining technology with human brain power fights both opportunistic and professional fraud. The latter anticipate the predictive powers of AI and switch MO constantly to frustrate insurers. Combining the experience and intuition of fraud professionals with augmented intelligence uncovers more fraud faster.

The same technology lets insurers manage supply chain performance, anticipate potential problems and manage the complete value chain with both Real-Time Analytics, customisable management and agent dashboards and automatic alerts when SLAs in danger of being breeched. Self-service BI is a key benefit to combine human intelligence with world-class benefits

Like 360Siteview, this solution is priced on a subscription basis without upfront implementation and deployment costs.

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