Overview
Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backed by our award-winning orchestration platform, empowering you to provide consistent, accurate, personalised and seamless omnichannel engagement at large scale.
- Scalable and secure conversational AI with flexibility and predictability
- Company culture built on innovation, teamwork, and long-term collaborations
- A true partner that becomes a trusted extension of your own team
- Long record of creating award-winning chatbot, virtual agent, and live chat deployments that users and companies love
- Proven experience in many sectors, including Financial Services and Insurance
- Expert global team providing localised support, international insights, and industry best practices
Custom solutions designed to deliver results in days and weeks, not years
Key Features
- Can be deployed across any channels, including: web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk
- Flexible integration options and unlimited customisation by channel, product, business unit, user profile and device
- Unique hybrid approach of natural language processing (NLP) and machine learning for continuous improvement and reliability
- Over 37 languages currently available
- Options for hosting on-premise, in the cloud and in a private cloud
Key Benefits
- ROI in less than 12 months
- Average contact deflection rates of 20-30%
- Reductions of up to 80% in live chat sessions
- Average handling time reductions of up to 40% in the contact centre
- Guaranteed accuracy of 95%+
- Better live agent experience and reduced staff turnover
- Lower support costs, improved efficiency, and increased sales
- Actionable user insights with customised reporting
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