360 Claims Services (UK only December 2018)

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Overview

Our completely digital Claim Services outsourcing solution has reinvented the way Subsidence and Drainage are managed. Whether the claim requires drainage, escape of water, subsidence, fire or flood investigation or services, the work is carried out by our extensive network of professionals. Our team comprises professionals with over 250 years of experience who use our own award-winning digital claims platform, 360Siteview, to provide customers with the most agile and future-proof claims management service in the UK.

The costly challenges associated with these perils are significantly reduced by insurers who choose 360Globalnet as their outsourced supplier, providing policyholders with the sort of digital experience they’ve come to expect from the best online retailers. Our subsidence handling is a fully digital product from first notification of loss through to completion and subrogation. We can livestream with any party enabling virtual property visits safely and securely. Not only does this allow more claims to progress to the next stage more quickly but it saves travel costs and impact. We estimate over 100,000 driven miles have been prevented so far.

We use our in-house network of ‘With you in 5’ professionals and our sister drainage and site investigation company, plugged into our digital workflow management. This allows our engineers and claims handlers to deliver an instantly scalable service that copes with surge events with no drop-off in service or performance.

At 360Globalnet, we understand the challenges better than anyone which helps us remove stress for insurers and policyholders. That’s why some of the UKs largest insurers have already outsourced their subsidence claims to us. Our dedicated teams liaise and reassure your customers throughout their claim with automated notifications at each stage completing the service.

  • Subsidence
    Our digital subsidence claims management service transforms the way insurers manage this peril by linking customers, insurers, technical experts and fulfilment providers seamlessly with complete transparency.
    This is only strengthened further by our WYi5 service, our distributed workforce that deliver on-demand services throughout the UK using our unique 360SiteView technology suite.
  • Drainage Repair Services
    Combining experience, expert knowledge and digital technology enables us to provide our clients with true differentiation. Our network of employed and trusted contractors provide drainage and water mains investigations and repairs throughout the UK. Any drainage or clean water problem can be serviced any time, anywhere.
  • WYi5
    WithYouin5 is a totally flexible service that guarantees you get the information you need to quickly decide on the outcome of a claim. Our award-winning technology and fast onsite data collection has been proven to work and save money.

Key Features

360Globalnet has disrupted claims services in the same way that Uber and Lyft disrupted the traditional taxi market and Airbnb the market for accommodation.

360Globalnet has combined the benefits of its award-winning digital claims platform with top quality skills of local drainage and subsidence experts supported via live streaming video with specialist engineers and technicians back in head-office. This delights customers and supply chain partners, and collapses costs - a win win. All technicians and engineers are vetted and certified in their areas of expertise.

Photo and video evidence of the "Before and After" state of home and property ensures that work is completed on time, to specification. Customers get a quality job completed in a faster time. Insurers no longer are duped by suppliers who over specify driers, skips and other resources. The members of the 360ClaimServices network gain by the efficiencies of a digitally transformed business model, lowering costs and improving time utilisation, transparency - ultimately building a better relationship between policyholders and insurers.

Key Benefits

360ClaimServices shrink claim lifecycles, reduce indemnity costs, improve claims handling efficiency and deliver enhanced Net Promoter Scores (NPS).

  • Transparency
    See every claim, see every risk. Fully transparent and collaborative approach to managing claims process that delivers enhanced results in all key performance indicators.
  • Flexibility
    Even during peak volume times, such as during a major weather event, our model allows you to provide seamless customer service as well as a much faster turnaround.
  • Cost savings
    The combination of our deep claims expertise and our unique technology enables genuine claims to be optimally settled whilst erroneous costs are avoided.
  • Surge
    Utilising our in-house network of ‘With you in 5’ professionals and our sister drainage and site investigation company, our digital model is instantly scalable with proven no drop-off in performance or service.

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