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ServisBOT Conversational AI Platform

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Overview

The ServisBOT Conversational AI Platform provides a suite of low code tools and services that enable businesses to easily build chatbots + natural language solutions that automate customer/employee engagement across multiple digital channels (Mobile, Web, SMS, Social, Email, Voice, IVR and Voice) and for every type of customer interaction or journey. The platform is built on an enterprise-grade architecture that supports centralized security, integration, and deployment.

Key Features

The ServisBOT Conversational AI Platform provides a cohesive suite of tools and centralized services that enable businesses to build chatbots quickly and easily, improving customer and employee engagement across the organization.

Bot Building Tools: Bot blueprints and intent libraries for multiple bot use cases for financial services and insurance will get you started quickly while our low-code bot-building tools help users quickly create intents, utterances and fulfilment actions. Our visual flow designer makes it easy to build flows for your bot experiences easily with drag and drop tools.

ServisBOT Messenger: Styleable Chat Interface for Web or Mobile. Our styleable chat interface is ready to be added to your website or mobile app. Our messenger supports multiple strategies of user identification and authentication to ensure that users can access the features without putting the business or the user’s data at risk.

Engagement Adapters: Define your bot experience once and it gets translated into primitives supported by your target channels. Your bots can reach your users where they are, whether it’s Facebook Messenger, Twitter, Alexa, Google Home, Microsoft Teams or Slack.

Backend-as-a-Service: Access APIs to Enrich your Bots with Data. Access your APIs on-prem, in the cloud, or via 3rd party SaaS in a controlled way. We support write-only secrets for use with your data services and AI providers. Enrich your bots with unlimited data services — CRMs, Service Desk, HCM, Active Directory, MS Exchange, and many more.

AI Services Conversation and Language Services: Connect your bots to conversation and language services as needed to get the experiences you envision. We support vendors for Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Text-to-Speech (TTS), translation, document processing, sentiment, and many more.

Virtual Assistant (VA):The VA blends independently managed bots into a unified experience, routing to the bot best equipped to respond to user requests. It also monitors the ebb & flow of conversations and enables all bots to support language detection, translation, sentiment analysis, PHI/PII detection, and human escalation.

Orchestration: Orchestration is critical to navigating operations across multiple bots, executing both conversational and procedural logic. You can scale your business horizontally with thin-sliced bots by blending together FAQs, business processes, and transactions.

Conversational Analytics: Measure the success of your bots and conversations with out-of-the-box metrics on chats, events and bots. Define your own success criteria with custom goals and conversions. Improve on your bot experience by catching missed utterances using missed input workflows.

Key Benefits

  • Get your bots to market faster and improve digital engagement. Our platform allows you to build bots quickly and easily with tools such as the visual designer, pre-built bot blueprints, CLI and SDK.
  • Blend bots into a unified experience. Our Virtual Assistant independently manages bots, routing to the bot best equipped to respond to user requests. It also monitors the ebb & flow of conversations and enables all bots to support language detection, translation, sentiment analysis, PHI/PII detection, and human escalation.
  • Measure bot success. Track bots and conversations with out-of-the-box metrics on chats, events and bots. Define your own success criteria with custom goals and conversions. Improve on your bot experience by catching missed utterances using missed input workflows.

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