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• The importance of customer experience in financial services

  2015/09/30

  Service Design. Journey Maps. Customer Stories. Mood Boards. Experience Recovery. These are a handful of the topics discussed at this week’s Cus…

• Corporate banking in China: my crystal ball grows cloudy

  2015/09/02

  I’m in the midst of writing a Celent research report on how corporate banking is faring amid increasing economic, regulatory, competitive, and t…

• Paying banks to take your money -- huh?

  2015/07/24

  Corporations have historically parked excess cash in their demand deposit accounts to take advantage of earnings credit allowances. Each month,…

• デジタル化による財務サービスの改善

  2015/07/06

  デジタル化は銀行業界の話題ですが、財務サービスのプロバイダーがデジタル化の推進によって収益拡大、コスト削減およびリスク管理の強化を実現するためにはどうすればよいのでしょうか。 KEY RESEARCH QUESTIONS 1 企業と銀行の接続性の改革が必要とされる理由は？ …

• Biometrics: the next generation of corporate digital banking authentication

  2015/06/30

  Corporate treasury departments initiate and approve millions of dollars in high-value payments on a daily basis. As an example, in May 2015 the…

• Corporate banking: serving the needs of business clients

  2015/06/12

  Last week I joined Celent’s banking practice as a Senior Analyst covering Corporate Banking. I join fellow corporate banking analysts, Gareth Lo…