Software to automate processes can help insurers become less dependent on the expertise of particular workers. Dan McCoach, who leads the life a…
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2021/10/25
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2021/08/18
Dan McCoach, head of life and health for North America at technology research firm Celent, said that until now digital behavior analytics have f…
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2021/07/26
Dan McCoach, head of life and health for North America at technology research firm Celent, said insurers are trying to find ways to digitally “k…
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2021/06/15
By Dan McCoach, Head of Life and Health, Celent. The Customer Engagement Continuum is a roadmap to help insurers keep pace with customers’ expec…
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2021/04/12
“The investments and hard work are paying off for what are now established, pure-play digital-platform brands like Blueprint,“ added Dan McCoach…
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2021/02/12
The tie-up could herald similar moves by incumbent carriers that, as more prospective buyers go online in the pandemic’s wake, need to quickly k…