Retail Banking | Our insights

The Dangers of P2P Payments 15 February 2019 Blog Zilvinas Bareisis
Have you ever sent someone money via one of many available P2P services? Perhaps you used Zelle, which is offered by your bank? Or maybe you pref…
Webinar: Top Trends in Retail Payments 12 February 2019 Webinar Zilvinas Bareisis
Zil Bareisis examines the top three imperatives for card-issuing financial institutions. These imperatives address major developments in the indu…
What Ever Happened to Omnichannel? 11 February 2019 Blog Bob Meara
Remember when omnichannel was a hot topic? No one seems to be talking about it anymore. Funny, the same thing happened with Big Data, Analytics,…
Optimizing the In-Person Customer Experience 25 January 2019 Report Bob Meara
Banks say CX is important, but the significant majority of US banks aren’t utilizing established solutions designed to optimize the in-person CX. Even as transactions continue their migration to digital unabated, banking customers continue to value in-person engagement. Optimizing those experiences should be a high priority — but doesn’t appear to be, if sparse adoption of fit-for-purpose solutions is any indication…
Introducing Celent Model Bank 2019 Awards 23 January 2019 Blog Zilvinas Bareisis
As regular readers of our blogs know, January is one of the most exciting months at Celent. The analyst teams are busy reviewing nominations for…
What If Amazon Entered Your Industry Three Years Ago? 17 January 2019 Report Zao Wu
Many leaders in financial services wonder what might happen if the tech giants were to enter their industry tomorrow. There is a place where this…
Where Are Firms Going Wrong? 17 January 2019 Blog Joan McGowan
Robotic process automation is a crunch technology that is relatively easy and quick to implement and promises a strong ROI, but a recent string o…
Fiserv Buys First Data 16 January 2019 Blog Zilvinas Bareisis
Earlier today Fiserv announced the acquisition of First Data in an all-stock transaction, implying the equity value for First Data of $22 billion…
Top Trends in Retail Payments 2019: Key Imperatives for Card Issuers 14 January 2019 Report Zilvinas Bareisis
Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants. This is the…
Featured Analyst: Joan McGowan 20 December 2018 Blog Joan McGowan
Joan McGowan has studied the many operational risks across the banking system for over 16 years. She has witnessed the profound and costly struc…
Banking ITS Providers in Flux: The Transition to Long-Term Partnerships (2018 Latin America Spectrum) 19 December 2018 Report Stephen Greer
Ninety percent of Fortune 1000 companies engage in some degree of external IT services. The increase in these engagements is to a large extent th…
Banking ITS Providers in Flux: The Transition to Long-Term Partnerships (2018 Asia-Pacific Spectrum) 19 December 2018 Report Stephen Greer
Ninety percent of Fortune 1000 companies engage in some degree of external IT services. The increase in these engagements is to a large extent th…
Raising the CX Bar: How to Close the Trust Gap in Retail Banking 13 December 2018 Report Bob Meara
Most US adults trust that their money is safe at their primary financial institution, but far fewer believe that their bank is actually helping t…
Webinar on Remote Commerce: The Next Frontier in Payments Tokenization and Digital Enablement 12 December 2018 Webinar Zilvinas Bareisis
Four years in, the EMVCo payments tokenization is becoming slowly but surely established as the essential tool for card issuers that want to digi…
Webinar on Financial Inclusion: A Look into Challenges and Priorities for Latin America 7 December 2018 Webinar Stephen Greer and Juan Mazzini
Latin America and the Caribbean have exceedingly high populations of unbanked and underbanked that stymie growth and development throughout the r…