Retail Banking | Research & Reports

Are You Facing a Legacy Challenge in Cards? Download our Report or Join a Webinar August 13 2018 Blog Zilvinas Bareisis
This summer I spent quite a bit of time digging into the question of how cards players are addressing the legacy challenge: dealing with the main…
Robotic Process Automation in Risk and Compliance August 07 2018 Report Joan McGowan
There are an abundance of tasks across risk and compliance operations that can be automated using robotics. But early implementations are not pro…
How Well Do Banks Know Their Customers? Branch Panel Series Part 8 August 06 2018 Report Bob Meara
Celent conducted two surveys earlier in 2018 among banked US adults to understand when and how consumers prefer in-person engagement with their f…
Featured Analyst: Karen Monks July 31 2018 Blog Karen Monks
Karen Monks started her career as a financial analyst but a job in management consulting ultimately led her to life insurance operations and tec…
Addressing the Cards Legacy Challenge: Top 10 Approaches July 27 2018 Report | Webinar Zilvinas Bareisis
Cards remain the backbone of commerce and payments, yet many systems powering cards processing at financial institutions are decades old and stru…
Platformification: How Banks Can Transform Their Innovation Efforts July 20 2018 Report Gareth Lodge
How well a bank can innovate is inextricably tied to the technology that it already has. One way banks are innovating is by working with external…
A Recap of #TFITS, Part 2: Getting Ready for the API Evolution in Japan July 12 2018 Blog Eiichiro Yanagawa
About TFITS Tokyo Financial Information & Technology Summit (TFITS) is the only event in Japan dedicated to IT, data, and operations executives f…
Next Generation of Sales Assistants in Banking: From CIM to Smart Bots and Whispering Agents July 09 2018 Report Joséphine de Chazournes
The extended visual assistant (EVA) will enable retail bankers, private bankers, corporate, and institutional bankers to serve the multitude of c…
The Bank of the Future July 08 2018 Blog Stephen Greer
A couple weeks ago I attended Tearsheet’s Bank of the Future conference in New York.It was an inaugural event which brought together a strong gro…
AI Made to Reduce False Positives Part 2: Vendor Spectrum July 02 2018 Report Joan McGowan
The 13 vendors profiled in the report offer a form of advanced data analysis and machine learning techniques for the reduction of false positives…
Featured Analyst: Craig Beattie June 29 2018 Blog Craig Beattie
Craig Beattie, like many of the talented and gifted folks in insurance, arrived in the industry by accident, joining a startup looking to auction…
Open API banking: New Framework, Threats, and Opportunities in Japan June 28 2018 Report Eiichiro Yanagawa
The open API will be a powerful trigger for the value chain revolution sure to take place in the Japanese banking and financial services industry…
Money20/20 Europe in Seven Quotes June 14 2018 Blog Zilvinas Bareisis
Last week I spent three very productive and exciting days in Amsterdam, at Money20/20 Europe. Now, I am a Money20/20 “veteran” – I’ve been going…
Featured Analyst: Neil Katkov June 13 2018 Blog Neil Katkov
Neil Katkov, a California native who lived in Japan for 20 years, oversees Celent’s Risk Management & Compliance segment, which covers all financ…
A Recap of ABF's Retail Banking Forum: Overcoming Middle-Income Traps June 13 2018 Blog Eiichiro Yanagawa
Digital transformation as an opportunity The topic being discussed most nowaday is “Opportunities and Challenges of Digital Transformation in Sou…