Retail Banking | Our insights

COVID-19 has unleashed a new low in financial crime 3 April 2020 Blog Neil Katkov
We are likely entering a prolonged period of heightened vulnerability to fraud and other financial crime due to criminal activity exploiting COV…
NextGen ALM and Balance Sheet Management: Technology Trends and Trajectories in Turbulent Times 2 April 2020 Report Cubillas Ding
Globally, the financial environment remains in an ultra-low interest rate environment and there is a high probability that interest rates will r…
Working from home with five young kids 30 March 2020 Blog Tom Scales
I am sure you’ve been reading about Working from Home and how to make the experience work. Maybe you work from home occasionally. Maybe you even…
Emerging Technology and the Rise of Alternative Infrastructure in Retail Payment 30 March 2020 Blog Eiichiro Yanagawa
Many retailers in Japan are small and medium-sized enterprises (SMEs). Growing sales is a top priority for businesses. At the same time, as smal…
Emerging Technology and the Rise of Alternative Infrastructure in Wholesale Payment 29 March 2020 Blog Eiichiro Yanagawa
Countries and regions around the world are accelerating implementing advancements in financial market infrastructure (FMI). These efforts go bey…
Top Trends in Global Retail Lending 2020-2021 25 March 2020 Report Craig Focardi
In Top Trends in Global Retail Lending 2020-2021: COVID-19 Mandates Faster Transition of Business and Technology Strategies, Celent maintains th…
Oliver Wyman: Eight Actions for Corporate Treasurers in the Pandemic 23 March 2020 Blog Patricia Hines, CTP
Our parent firm, Oliver Wyman (OW), is closely monitoring COVID-19 events in real-time and has compiled resources to help clients and the indust…
How is your company handling the rush to Work from Home (WFH)? 23 March 2020 Blog Keith Raymond
Businesses are being amazingly adaptable to the COVID-19 crisis, what will the social implications be to virtualizing and isolating the workforc…
New Normal in 2020 19 March 2020 Blog Eiichiro Yanagawa
For the workers at large-scale Japanese companies, including financial institutions, the daily commute has always been an important aspect of bu…
COVID-19 Resource Center 17 March 2020 Blog
The rapid spread of the Coronavirus is impacting organizations around the world. Stay informed with the latest thinking from across Oliver Wyman…
Financial Crime in The Time of COVID-19 16 March 2020 Blog Arin Ray
COVID-19 continues to take its toll as its impact grows on several aspects of our lives. Celent has talked about its potential impact on financi…
How much does a bank's asset-liability management (ALM) system fit into a bank's COVID-19 response strategy? 16 March 2020 Blog Cubillas Ding
How much does a bank's balance sheet asset-liability management (ALM) systems fit into a bank's COVID-19 response strategy? Apparently a lot. An…
COVID-19: Early implications for planning Financial Services technology investment 9 March 2020 Blog Daniel W. Latimore and Jamie Macgregor
With Italy going into full quarantine overnight, significant oil price volatility, and the largest one-day drop in some of the world’s leading s…
Customer Communications Management Systems 2020 7 March 2020 Report Craig Focardi and Bob Meara
Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
Customer Communications Management in a Digital World 7 March 2020 Report Craig Focardi and Bob Meara
Once just a back office batch printing system, customer communications management (CCM) systems have been transformed to create, deliver and sto…