Retail Banking | Our insights

Raising the CX Bar: How to Close the Trust Gap in Retail Banking 13 December 2018 Report Bob Meara
Most US adults trust that their money is safe at their primary financial institution, but far fewer believe that their bank is actually helping t…
Remote Commerce: The Next Frontier in Payments Tokenization and Digital Enablement 12 December 2018 Webinar Zilvinas Bareisis
Four years in, the EMVCo payments tokenization is becoming slowly but surely established as the essential tool for card issuers that want to digi…
Financial Inclusion: A Look into Challenges and Priorities for Latin America 7 December 2018 Webinar Stephen Greer and Juan Mazzini
Latin America and the Caribbean have exceedingly high populations of unbanked and underbanked that stymie growth and development throughout the r…
Digital Commoditization in the Era of Amazon 4 December 2018 Blog Stephen Greer
The battle for market share and organic growth in banking is a long and difficult road. According to the FDIC Statistics on Depository Institutio…
From Open APIs to Open Banking, Part 3 29 November 2018 Blog Eiichiro Yanagawa
Financial services and financial institution businesses are highly contingent on the peculiarities of local financial regulations and systems. No…
MBA and Celent: Technology Spending Survey 2018, Loan Origination Process 28 November 2018 Webinar Craig Focardi
Mortgage technology innovation and IT investment opportunities continue to grow as the industry strives to digitize its front office customer eng…
Banking ITS Providers in Flux: The Transition to Long-Term Partnerships (2018 North American Provider Spectrum) 28 November 2018 Report Stephen Greer
The market for IT services is evolving dramatically as the priorities of institutions shift towards high-value partnerships. Ninety percent of Fo…
Banking ITS Providers in Flux: The Transition to Long-Term Partnerships (EMEA Spectrum Edition) 28 November 2018 Report Stephen Greer
The market for IT services is evolving dramatically as the priorities of institutions shift towards high-value partnerships. Ninety percent of Fo…
From Open APIs to Open Banking, Part 2 27 November 2018 Blog Eiichiro Yanagawa
Open API Threats Security Measures and User Protection From a systems perspective, open APIs mean that a new communications path is being establi…
Brick and Mortar Customer Eccentricity -- What's Up with That? 26 November 2018 Blog Donald Light
“Brick and mortar” is a phrase going back around 20 years to the dawn of the generally available internet when web designers were looking for a w…
What if Amazon Entered Your Industry ... and stayed? 18 November 2018 Blog Zao Wu
Many senior leaders across financial services firms have asked what would happen if a tech giant like Amazon were to enter their industry tomorro…
Understanding the Investment into AI by Banks In Latin America 15 November 2018 Webinar Stephen Greer and Juan Mazzini
Artificial intelligence is a hot topic on the mind of banks across the globe. In Latin America, institutions are thinking critically and making i…
From Open APIs to Open Banking, Part 1 12 November 2018 Blog Eiichiro Yanagawa
Returning to a global perspective, both US and European open API trends, as well as regulatory and market participant responses, are valuable ref…
Money20/20 USA: The Show that Keeps Delivering 12 November 2018 Blog Zilvinas Bareisis
Autumn is traditionally a very busy time for analysts – many of us are on the road attending various industry and client events. Many offer excel…
Platform Banking in the US: Positioning to Be at the Center in Retail Banking 8 November 2018 Report Stephen Greer and Alenka Grealish
Platform businesses have emerged as some of the most dynamic examples of disruptors challenging the status quo. Fueled by an appetite for innovat…