Retail Banking | Our insights

Payment Infrastructure Trends in Japan, Part 1: Extended Operating Hours and Zengin EDI System (ZEDI) 14 August 2019 Report Eiichiro Yanagawa
The first in this series on payment infrastructure, this report examines developments in the retail payments infrastructure related to the exten…
Dissecting A Couple of Recent Announcements by Nets 6 August 2019 Blog Zilvinas Bareisis
Yesterday, Nets, a large payments company in the Nordics, and Mastercard announced that "Mastercard has entered into agreement to acquire Nets'…
A Recap of #TFITS 2019, Part 3: Emerging Technology Panel 30 July 2019 Blog Eiichiro Yanagawa
About TFITS Tokyo Financial Information & Technology Summit (TFITS) is the only event in Japan dedicated to IT, data, and operations executives…
A Recap of #TFITS 2019, Part 2: Case Study Panel 29 July 2019 Blog Eiichiro Yanagawa
About TFITS Tokyo Financial Information & Technology Summit (TFITS) is the only event in Japan dedicated to IT, data, and operations executives…
A Recap of #TFITS 2019, Part 1: CIO Panel 28 July 2019 Blog Eiichiro Yanagawa
About TFITS Tokyo Financial Information & Technology Summit (TFITS) is the only event in Japan dedicated to IT, data, and operations executives…
Webinar | Platform Banking in the US: Positioning to Be at the Center in Retail Banking 25 July 2019 Webinar Stephen Greer
How can a bank position itself to be at the center of customer engagement and avoid being squeezed out by nimble incumbents, digital giants, and…
Strong Customer Authentication in Europe: A Source of Differentiation for PSPs 24 July 2019 Report Zilvinas Bareisis
European regulators’ desire to increase the security of electronic payments is understandable and well intended. However, the impending Payment…
FIS Credit Processing: Helping Community Banks and Credit Unions Grow Their Credit Card Portfolios 21 July 2019 Report Zilvinas Bareisis
On July 8, 2019, FIS briefed Celent on its US Credit Processing solution. This briefing note summarises our key takeaways. FIS Credit Processing…
How Not to Digitally Onboard Customers 18 July 2019 Blog Bob Meara
Like so many other investors in today’s low interest rate environment, I recently went in search of a higher yield savings account — one that wo…
Webinar | Closing the Trust Gap 15 July 2019 Webinar Bob Meara
Most consumers trust that their money is safe at their bank, but far fewer consumers feel their bank knows them or can meaningfully improve thei…
Bitcoin-to-Bitcoin Derivatives 26 June 2019 Blog John Dwyer
Libra fatigue? The market continues to digest the Libra news — and this is certainly an important milestone in the evolution of crypto. Stableco…
Why Bankers Should Pay Attention to 5G 21 June 2019 Blog Daniel W. Latimore
I just had my mind completely changed about the impact of 5G on retail banking. I knew that 5G would have profound implications on IoT, analytic…
Libra 20 June 2019 Blog John Dwyer
Let’s drill down into the key takeaways from Libra. Gateway to Crypto First and foremost, Libra is a huge deal simply because it will introduce…
What to make of Facebook's Libra? 19 June 2019 Blog Zao Wu
They say that imitation is the sincerest form of flattery. If so, perhaps WeChat and Ant Financial should be flattered that Facebook has launche…
Digital Financial Services In Japan, Part 1: What Digital Consumers Want 19 June 2019 Report Eiichiro Yanagawa
Celent surveyed a thousand Japanese consumers to take stock of digital consumer trends in Japan and to shed light on innovation-related opportun…