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Technology, Humans and Customer Service

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Celent have reviewed this profile and believe it to be accurate.
7 January 2014

Comments

  • [...] Celent Banking Blog » Technology, Humans and Customer Service http://bankingblog.celent.com/This is a story about bad customer service and lessons it holds for financial services firms. At the risk of disclosing more than anyone might want to know about my personal finances, my last round of home refinancing brought … [...]