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5 October 2017
Colleen Risk

Best Practices in Business Process Outsourcing

Key research questions

  • How are BPO providers addressing the emerging trends?
  • What are the best practices for creating a success partnership between insurers and BPO providers?
  • How can the pitfalls be avoided when working with a BPO provider?


Seven BPO providers were interviewed to get their perspective on the best practices for optimizing the relationship with the insurer. Topics range from trends to success factors to pitfalls to avoid.

BPO providers are refocusing their business away from the traditional services markets — away from its “lift and shift” heritage — toward new generation digital technology enablement. Increasingly, in addition to providing back office support for a number of transactions, insurers are relying on outsourcers to move them up in technological capabilities and help them compete in the marketplace. Insurers are asking for support in obtaining business insights through data, process improvements, and artificial intelligence. Today’s BPO providers are ready and willing to embrace these requests to provide increased business value from their services.

Insight details

Special Interest
Innovation & Emerging Technology
Content Type
Report Type
Vendor landscape
Asia-Pacific, EMEA, LATAM, North America
Subscription categories
Insurance, Life/Annuities Insurance, Property / Casualty Insurance