Large UK Insurer Tackles the Legacy System Challenge

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7 October 2009
Catherine Stagg-Macey
Reuters announced a possible offshoring deal that will see Royal Bank of Scotland Insurance move it's claims management system to India. RBSI, better known for it's brands of Direct Line and Churchill, is a very significant UK insurance operator. Although reports are unconfirmed at this stage, it is of no surprise to those watching the industry that the Tier 1 players are investing even in this current climate. As discussed in last weeks post where we commented on Axa's IT investment here in the UK, there is significant momemtum in large IT investment decisions. Those legacy systems continue to impede transformative business strategies, and so the challenge must be addressed. These two companies highlight that there are different approaches, each suited to a certain set of circumstances. Either way, the resolute insurers are marching forward, and those without a similar plan, will surely be left behind.

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