Snap Poll of PC and Life Insurers on Offshoring Practices

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10 August 2020
Karlyn Carnahan

Available Only for Members of the NA Celent Insurance Research Panel


Snap poll reflect questions posed by members of the research panel. This question came about as a member was trying to get a sense of how other insurers are managing offshoring relationships. This snap poll was conducted on August 10, 2020 .The questions asked were:

One of the members of the Celent research panel is looking at their offshore resource relationships and is hoping to get information from others. They use multiple offshore providers and see that some of them charge based on an 8 hour day. Others charge based on a 9 hour day. They’re trying to understand what is normal in Insurance/financial industry. Here are the questions:

How many offshore providers do you use?

Of those, how many are charging based on an:

8 hour day

9 hour day

Have you seen any cost advantages from 8 hours v. 9 hours? (Y/N)

Can you describe ?

About Celent’s Research Panel

The Celent Research Panel is a free knowledge sharing resource for senior technology and operations executives at insurers in North America.It provides an easy way for executives to share information, obtain quantitative data, and learn from each otherthrough regular ongoing surveys, snap polls, round tables, and webinars.If you are interested in joining the Celent research panel, you can reach out to Karlyn Carnahan kcarnahan@celent.comor Dan McCoach

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Insight details

Life & Health Insurance, Property & Casualty Insurance
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Insight Format
Geographic Focus
North America