Raising the Stakes: How Technology Impacts New Business and Underwriting Metrics

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7 May 2019
Karen Monks and Tom Scales

The relationships between new business and underwriting automation and improvements in metrics are clear. The stakes are rising for life insurers to automate their processes to remain competitive.

Key research questions

  • Which new business and underwriting technologies were most often used by insurers in this study?
  • How do key metrics compare for insurers that have implemented new business and underwriting technology and those who have not?
  • Where can insurers focus to improve their new business and underwriting metrics?


Digital technology is table stakes to achieve lower costs and faster results in new business and underwriting life insurance. Celent takes the data from its recent benchmarking report and revises the review to look at the impact of technology on metrics. Use this report to compare yourself to your peers.

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Insight details

Life & Health Insurance
Subscription(s) required to access this Insight:
Insurance, >>Life/Annuities Insurance
Insight Format
Geographic Focus
North America