The Enduring Importance of Physical Engagement in Retail Financial Services

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14 February 2017


  • Not to sound overly Canadian,'s spelled Gretzky. :)

  • […] a previous post I argued for the enduring importance of human, face-to-face contact in financial services. By the […]

  • Thank you, Sir.  Otherwise, without backing off my position, I'm sure you agree that there is plenty of market available for digital banks...