Chase Mobile Remote Deposit Capture

Celent will help qualify your requirements and introduce you to the vendor
Spotted a missing vendor? Use this form to alert a vendor to the Celent service
Create a vendor selection project & run comparison reports
Register to access this feature
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
7 July 2010
Bart Narter
Mobile banking is now in the mainstream. I am a customer of JPMorgan Chase and like the iPhone app. It gives me the access to what I need in a mobile app:
  • Balance information.
  • Transaction history.
  • Branch and ATM locations
I can also use it to pay my credit card bill. All good. The only reason I go to a branch or ATM is to deposit checks or get cash. I was very excited to learn about Chase's new mobile remote deposit capture. The app is very user friendly:
  1. Key in the amount of the amount of the transaction.
  2. Take a picture of the front of the check.
  3. Take a picture of the back of the check.
  4. Approve and submit.
[caption id="attachment_1592" align="aligncenter" width="320" caption="Chase Mobile is Inuitive"]Chase Mobile is Inuitive[/caption] The problem is that I couldn't get the check to deposit. I typed in the amount, but the character recognition couldn't find that amount on the check, so the system rejected the deposit. This was a machine generated check with everything typed. Character recognition doesn't get any easier. Chase needs to go back to the drawing board on the character recognition, and I need to go to the ATM to deposit the check. I anxiously await the next version.

Insight details

Content Type
Asia-Pacific, EMEA, LATAM, North America