Providence Washington Case Study: Managing Technology Innovation
30 June 2003
Craig Weber
Abstract
Boston, MA, USA June 30, 2003 A mid-market carrier offers its peers and larger carriers valuable lessons for using new technology tools to maximize efficiency and meet agents needs. Providence Washington Insurance is solidifying its position as a carrier of choice for its independent agents with its intelligent e-commerce initiatives. (See Table 1, below.) The companys experience suggests that having a clear vision and picking the right tools can deliver results without breaking the bank. "Sometimes technology innovation is triggered by the bigger carriers, who have more money to invest," says senior analyst Craig Weber, author of Celent's latest report, . "Providence Washington is an example of how technology innovation can also come from a smaller carrier with a clear vision and a bias toward quick, incremental change. The companys success is a model for all carriers."
|
Subscription required
Access to this content requires a Celent research subscription.Subscribers should sign in to access this research.If you are not a subscriber, register now or contact us to find out more about our subscription options.
Insight details
Industry
Insight Format
Reports
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America