Insurer's Credit Card Practices: A Snap Poll for the Celent Executive Panel

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21 September 2022

Available Only for Members of the NA Celent Insurance Executive Panel


Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This question came about from a member that is taking a new look at the cost of credit card fees and wanted to understand how others are handling them.. This deck provides a summary of the responses to a Snap Poll conducted in September 2022. 41 insurers responded to this survey.

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The question that was posed was:


This insurer is taking a look at the cost of credit card fees related to billing.As insureds are shifting to credit card payment – and recurring payments, the costs are rising.They’re interested in understanding how others are thinking about these rising costs and whether they’re passing them along to the policyholder.


Do you currently accept credit card as a form of payment from your policyholders?

  • Yes
  • No [Remainder of questions do not apply]
  • Not sure [Remainder of questions do not apply]

Do you currently pass along the cost of credit card fees to your policyholders?

If yes, you currently pass along the cost of credit card fees to your policyholders …

Do you file the fees with the states?

  • Yes
  • No
  • Not sure

Do you bill the policyholder directly for the fee or use a vendor service to bill the fee? Select one.

  • Bill the policyholder directly
  • Use a vendor service
  • Not sure

[If you bill the policyholder directly] How do you bill the policyholder / present this? Select one.

  • Built into your rates, spread across all policyholders (meaning all policyholders, even those paying through other methods, pay a little bit more to cover these fees)
  • Separate line item on invoice
  • Fee is presented in the payment channel when credit card is selected
  • Not sure

How is the fee structured? Select all that apply.

  • Percentage-based (if so, please share the percentage):
  • Flat fee based (if so, please share the flat-fee amount):
  • Other – please describe

Not sure

If no, you do not pass along the cost of credit card fees to your policyholders …

Do you plan to in the future?

  • Yes
  • No
  • Maybe
  • Not sure