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5 May 2011
Benjamin Moreland

At my prior position, I worked with a lot of vendors and their product teams.We were usually on the leading edge of SOA development and strategy and one of the most common requests I had of the vendors was, “can you just bring together some other insurance clients so we can talk without you?”. Vendors will usually tell you that their product can do just about everything, so you learn to take their claims with a grain of salt. They may have known their products, but the insurance industry environment is unique in many ways, especially in dealing with large transactions and legacy systems.

Celent is now providing this as a re-occurring event, called the Peer Networking Event, across the country with very positive success. The goal is to bring carriers together, enterprise architects and C-level execs, to openly discuss non-IP issues, strategies and directions and thoughts without any vendors in the room.This is especially valuable in areas like mobile technology, ESB (Enterprise Service Bus) best practices, legacy modernizations strategies, Enterprise Content Management, digital commerce and more. Celent provides an industry overview and perspective, initiates the dialogue and then gets out of the way.

This Friday, May 6th, insurers are welcome to join many carriers at The Hartford to discuss Enterprise ECM and digital commerce issues and opinions.The ECM discussion will center around the age-old problem of eliminating correspondence, service paperwork, and paper case files. A key goal is often straight-through processing (STP), which requires digitization of content. But improved handling of digitized content still represents a huge opportunity for most insurers. The first tier of benefits only scratches the surface of what is possible with next-generation ECM strategies.

The digital commerce interaction will address how insurers must achieve consistency in how they represent parties and roles across digital and non-digital channels. Personalization of the user experience for that party/role and a consistent, strongly-branded user experience across the many digital touch points are worthy goals.

For more information and registration (Insurance Carriers Only), go to Celent Peer Networking Event.If you cannot make this one, keep an eye out for one of our future ones being organized elsewhere across the country!

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