Karlyn Carnahan will be a session speaker on Digitizing the Commercial Lines Customer Experience: A New Framework at this year's Guidewire Connections Conference on October 15.
Customer experience is the hot new topic in the insurance industry—whether you define your customer as the agent or the policyholder. In a world of customer-centric design, there’s a new way of looking at the Commercial lines customer and agent experience. But delivering a new experience requires a wide variety of digital capabilities that aren’t typically found in an insurer’s core application architecture. This session will lay out a new framework, highlight the changing application architecture needed to support it, and suggest how to get started in the transition with plenty of live examples