A policy system replacement is one of the most, if not the most, arduous projects an insurance IT organization can take on. Often, there is both a critical need for an updated system to achieve business goals in an increasingly uncertain market, but also a measure of resistance to the potential negative business impacts of the upheaval. These are make-or-break initiatives, and there’s no one-size-fits all playbook to achieve success.

This report breaks down some of the latest developments in policy administration systems and provides a guide to crucial functionality. It’s designed as a “snapshot” of what insurers can expect from the policy administration system market as of the date of publication. Use these two reports together to make the most informed decision about your next policy admin system.

Among the items discussed in here:

• The centrality of cloud and SaaS to the modern policy adminstration tech stack.
• The current and near-term impact of AI, including Gen AI and agentic AI.
• The appetite for advanced underwriting functionality in an increasingly uncertain P&C market.
• The functional and technical table stakes for a P&C policy administration system.