The online banking space has stagnated for far too long. The evolution of the Internet has provided consumers with rich and interactive experiences online. Unfortunately, the banking industry has not kept pace with the evolution of the Internet and customers have started to demand that their banks keep up with the times. For the most part, financial institutions recognize their online shortcomings. The question is why haven’t they acted on them, what can they do about it, and how can they keep up with ever increasing customer demands. These questions become even more difficult to answer as financial institutions have just started to emerge from the impact of the financial crisis and are under extreme pressure to run sustainable businesses in the wake of increased regulatory pressures. I'm going to release a new report next week titled, Top Trends in Retail Online Banking. The report will address these questions and present the top industry trends. These trends and questions are going to be discussed in even greater detail on June 16th at Celent Innovation and Insight Day. At the event I'll be moderating a panel discussion with the following online banking executives:
- Dan Dickinson | Senior Manager, eChannel Strategy & Planning | BMO Bank of Montreal
- Andy Hernandez | EVP, Director Channel Development | BBVA Compass
- Josh Reich | CEO | BankSimple
- Todd Sandler | SVP, Head of Product Strategy | ING Direct
Stay tuned for the report and I look forward to seeing you all at Celent Innovation & Insight Day in Atlanta. Readers of this blog are eligible for a discount on their Innovation and Insight Day registration fees. Please register using the discount code web_celent.
Update 5/31: Report is published and can be found here