Editor’s note: This is the second article in a series on creating a more retail-like payment experience for patients, payers, and providers. The first article explored the fractured nature of patient payments, made more complicated by an increased reliance on high-deductible health plans. In this article, we look at how virtual care can pave the way for more seamless healthcare payments.

Consumer expectations have shifted. People are ordering and paying for more things online. By some estimates, the pandemic boosted ecommerce sales by $218.5 billion, hitting a total of $870 billion in 2021. Healthcare has seen its share of upheaval during that time. For instance, 64% of broadband households reported using telehealth services between 2020 and 2021. In a Harris Poll, 84% of people who used telehealth said they planned to continue doing so and 58% wanted to have more online access to their provider.

The remainder of this blog is available courtesy of Oliver Wyman at this link.