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Consumers today are empowered by technology and are demanding a streamlined digital experience. How insurers are able to differentiate themselves, and their services, requires a comprehensive digital view that goes well beyond process automation. To meet customer expectations in a digital world, insurers will need to make cultural and physical shifts and incorporate new systems and processes that harness data and real-time analytics.
This session, moderated by Celent Research Director Karlyn Carnahan and hosted by Microsoft, will lay out the steps to becoming a Digital Insurer, with examples of how insurance businesses are creating a future-proof business model and exceeding the expectations of their customers.
