VPAY | Celent

VPAY

Solution Provider

//VPAY

OVERVIEW

VPay® delivers better claim payment experiences. Offering the insurance industry’s only total payment solution, the company equips insurers with configurable, next-generation digital solutions that streamline every aspect of the payment process. Workers’ compensation, auto and property insurers, health plans, dental plans and third-party administrators trust VPay to design solutions that reduce costs, drive higher epayment adoption, boost efficiency and improve retention by increasing payee satisfaction.

By replacing checks with fast and secure electronic payments and remittance advice, VPay simplifies the reconciliation process while also eliminating processing and management costs. The company’s proprietary, best-in-class software; patented claim payment technology; decades of financial and insurance payment expertise; and commitment to developing breakthrough payment technologies have made it an established industry leader. For more information, visit www.vpayusa.com.

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company details

VPay is prepared and committed to supporting clients, communities and payees as we navigate the uncertainties of COVID-19. VPay’s business continuity plan is in place to address to ensure clients continue to get the service they count on, even in the event of catastrophe, outage or pandemic: VPay’s award-winning payee support center, operation, treasury and data processing teams are and will remain fully operational. VPay’s data centers and processing functions will continue to run as normal – they are remote-enabled and fully prepared to keep processing and delivering payments throughout this challenging time. Data security remains top-of-mind at VPay, especially in light of the remote environment we are operating in today. Clients can rest assured that all sensitive data at VPay remains encrypted and secured according the highest standards in the industry. System redundancies are in place and validated, and alternative data centers are prepared, should they be needed. Financial networks, including both the Federal Reserve’s Automated Clearing House (ACH) and card networks (Mastercard), continue to operate as normal with no changes anticipated. VPay’s print partners are carefully monitoring and adjusting their plans as news develops. They also have implemented their own business continuity plans – which includes operating multiple facilities over different geographic areas, discouraging office visits from vendors, increased cross training to backfill for the potential of sick employees and increasing building cleaning protocols.