VoiceLab is reinventing ways to assist humans with AI for sales and customer care.
Companies today face a myriad of problems with their sales and customer care processes; from lack of real-time insights into sales conversations and associated conversion rates, the ineffective onboarding of customer care employees, defragmented and siloed data, to the inefficient transfer of knowledge. As a result, the customer experience suffers.
Voicelab provides a solution to address these problems.
Our platform works on both, the revenue side and the cost side: we help you raise your revenues with real-time analysis and insights of customer communication and by automatically generating bots we lower your costs – you win on both ends!
The Conversational Intelligence (CI) platform enables multidimensional analysis of conversations collected from all channels, including voice calls, emails, voice and messaging. All conversations are automatically labelled with the reason for calling, topic and keyword detection, automatic call scoring and real-time tips and alerts. With that tool you can see more and sell more.
Based on your actual recordings Cognitive Automation (CA) translates your conversation structure into a customizable graph of the conversation. Now you can see your conversations! You can use graphs for call scripting, comparing sales agents or automatic bot building to automate processes - the generated bot works out-of-the-box!
AI assistance represents the future of how sales and customer care interactions can be interpreted, organised and enhanced.