TCS Conversa is a ready to use framework to configure and enable AI conversations on channels using a single platform. It can be deployed both on-premise as well as in cloud to enable conversational interaction for various consumer-facing as well as internal functions. It enables define-once-enable-many feature to reuse a single conversational knowledge base and business flow for multiple channels with simple configuration options. It provides a chatbot, voice bot, and via social, collaberative, web, mobile, IVR channels.