Our BPO organization has been in operation since 1969 and has the knowledge capital of 50 years of experience in working with a variety of client requirements and service models. Our exposure to an array of business models enables us to be a leader in assisting clients to achieve their business objectives.
According to the most recently published Mutual Fund Service Guide, we have 79% market share of mutual fund accounts on third-party recordkeeping systems; we provide BPO services to 60% of mutual fund accounts that use a third-party transfer agent. Largest SaaS provider of retirement solutions.
We are unique in the industry: we are the only technology and servicing company that offers support for the full investments cycle – from trade execution to distribution support and shareholder servicing – with software or fully outsourced services.
Services are provided either under a Software as a Service (SaaS) model or on a business process outsourcing (BPO) full service or hybrid basis either directly by SS&C, utilizing our proprietary software applications, including our TA2000 and TRAC systems. Our BPO service offerings are enhanced by AWD, our proprietary workflow software, which is also licensed separately to third parties. In the U.S., we provide services to mutual funds, brokerage firms, retirement plans and alternative investment funds (such as real estate investment trusts "REITs”).
Additionally, we deliver a comprehensive suite of asset servicing and distribution solutions for open-end mutual funds, closed- end funds, exchange-traded funds and alternative investment funds. Focusing on the needs of funds that require a broad set of tailored services, we provide turnkey fund administration, fund accounting, legal, tax administration, compliance, creative services, medallion distribution, and asset management services.
We also have significant commitment to quality measurement within the BPO through our team of associates committed to measuring the quality of our processing and call center teams. We are able to leverage data from our corrective processing and issues captured by our call centers to provide additional measures of quality and accuracy.
