Karlyn Carnahan will be a Moderator at this year’s DigIn2019 on 5/29/2019.

Customer experience is the hot new topic in the insurance industry whether you define your customer as the agent or the policyholder. In a world of customer centric design. there is a new way of looking at the customer and agent experience. But delivering a new experience requires a wide variety of digital capabilities that aren't typically found in a carrier's core application architecture. This session will lay out that new framework. highlight the changing application architecture needed to support it. and suggest how to get started in the transition with plenty of live examples.