ServisBOT's Conversational AI platform helps retail banks to provide digital self-service solutions that enhance the customer experience while also bringing the benefits of automation. Our intelligent virtual assistant for banking can be designed for any type of customer interaction or journey, from responding to customer service queries to helping onboard a new customer, manage accounts, loan applications, credit card services, bill payments, and more.

ServisBOT's IVA for banking is about an automation-first approach where the virtual assistant is at the forefront of customer engagement, automating or partially automating the responses and workflows, but handing off to a human agent when needed. The IVA can thereby take care of the routine or common requests but with secure integration into customer and banking systems it can offer more personalized engagement and increased self-service. Our banking IVA can also be deployed across multiple digital channels using a range of engagement adapters that are available within the platform.