OpenText Customer Communications Management (CCM) solutions improve customer experience through the personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to design and deliver critical business communications that are highly personalized and interactive —and drive profitable customer engagement. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in a variety of digital and print formats and channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management solutions simplify and automate document-related business processes while driving a better customer experience.

Our suite of CCM solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to meet your departmental or enterprise needs and to scale across any document-driven business process, OpenText CCM solutions integrate easily with your systems of record such as ERP and CRM and other business applications, including those from SAP®, Salesforce, Microsoft and Infor.