Neutrinos Agent Desktop Solution is a multi-channel contact center, supporting text, voice and video channels based contact center capabilities. The solution provides intelligent virtual assistants on all the above channels, seamlessly routing between human and virtual assistance. It enables true opti-channel convenience for the customer, complete case data visibility and action assistance for the call center agent, and observability and process optimization insight for the operations leader. Neutrinos’ implementation of a digital customer query management solution for a major UAE bank brought about immediate customer satisfaction improvement through real-time status updates, consistency across channels, and quicker response times.

The solution, built on Neutrinos Composable Innovation Platform, is fully digital and cloud native, yet can fit seamlessly into the insurer’s existing application and process landscape as well as vendor networks. This provides a means of incremental, derisked and fail-fast new business operations transformation without disruptive core technology shifts.