Above Average: Unlocking the Full Potential of the Small Business Market

When: May 4, 2023 at 1pm EDT

The small business market presents a massive opportunity for financial institutions (FIs)— but many are not taking full advantage of this opportunity. According to recent research by Celent, the US small business market is comprised of almost 33 million businesses, generating approximately $115 billion in financial services revenues (banks and non-banks).

For loans below $250,000, outstandings total $295 billion, while originations total an estimated $176 billion. Even so, small businesses are often underserved in the United States. There’s still a gap between what small business owners expect in terms of products and customer service and what the average financial institution can offer them.

Join Alenka Grealish, Principal Analyst at Celent, Anni Mollett, Head of Centralized Commercial Credit Management at TD Bank, and Garrett Adams, General Manager of Small Business Banking at nCino, as they discuss the key factors that make small business big business, the existing obstacles, and advice on how to overcome these challenges, both for bankers and the small business owners they serve.

Participants Will Learn:

• The current state of the small business market
• The technological shifts that make small business banking profitable
• What it takes for FIs to excel in small business banking and rise to the top of the competition

Meet the Panelists:

Alenka Grealish is a principal analyst in the Corporate Banking group at Celent. She leads research on small to medium-sized businesses (SME) banking and tracks fintechs supporting SMEs. Alenka has over 30 years of consulting and syndicated research experience in banking with deep expertise in payments, transaction banking, and corporate/commercial banking. She worked for The Boston Consulting Group for 20 years overall during which she contributed to building BCG’s Financial Services Practice Area. Prior to rejoining Celent, she was Global Segment Manager for Transaction Banking and Payments at BCG for eight years. She started her career as an associate economist at the Federal Reserve Bank.

Anni Mollett is an SVP and the Head of Centralized Commercial Credit Management (CCCM) at TD Bank. As Head of CCCM, she is responsible for overseeing Underwriting and Monitoring for Credits in the Bank's Small Business Portfolio and Community Banking Portfolio. Prior to this role, Anni served as the Operations and Enablement Executive for Consumer and Small Business Lending at Bank of America. In this role, Anni led major Small Business transformation initiatives, including policy, strategy, platform, and data efforts. She was also responsible for building the Policy, Procedure, and Training development for the Paycheck Protection Program.

Garrett Adams is the General Manager of Small Business Banking and Treasury Management for North America. He oversees the Product Design, Development, Delivery and Go To Market for all things Small Business and Treasury. Garrett joined nCino in 2014. Prior to joining nCino, he spent 10 years in banking at one of the largest financial institutions in the country directly involved in Commercial, Small Business and Retail Lending as well as Special Assets management. He has a deep working knowledge of numerous banking concepts and practices that he leverages daily in helping shape and drive the vision for nCino.