Mphasis has over 9,500 specialized resources focused on delivering business process services to select Banking and Financial service segments, enabled by industry consultants, subject matter experts and transformation projects.

Our Line of Business cater to the following services, for all segments of Banking - for Retail banking, Payments, Customer Lending (Mortgage, Cards & other Lending products), Small Business and Commercial Banking, Asset & Wealth Management:

·Industry Back office

·Compliance Services

·Customer Experience Operations

Our Business Process Services for Banking

Mphasis service offerings for Banking operations include:

Payment Operations

Mphasis works with some of the leading payment providers in North America, Europe and Asia; providing end to end experience across both customer as well as merchant acquisition and servicing.

We have over 1,500 FTEs delivering both voice and non-voice services. Our Transformation credentials includes automation / robotics solution to automate payment operations.

Lending Operations

Mphasis has over 3,000 Lending analysts of which 1000+ certified Underwriters across retail and commercial product lines; and a dedicated analytic research team providing tools to improve loan quality. Our capabilities include $1+ trillion loans processed, 1,500+ loan reviews daily for our Banking clients. We provide solution around financial spreading and covenant monitoring; and have Risk Analytics Platform to identify manufacturing Risk.

Contact Center Operations

Mphasis has over 5,000 FTEs delivering services from offshore (India) & nearshore delivery centers (in US and Europe). We provide Operations support for the full customer life cycle: Sales Support, Servicing, Collections, Complaints and Disputes, Frauds etc. One of the notable experiences include Large scale Contact Center transformation including initiatives like self- service, multi-channel integration, chatbots, analytics for better insights and call strategy etc.