Insurance has been an industry where personal engagement has always been considered core. With advent of digital, there has been a mixed approach - certain processes and lines of business have tended to more digital or non – personal engagement to address convenience and efficiency. Consumers also prefer to have human assistance over digital channels to address policy servicing needs. Conversational technologies provide an interesting alternative by bringing in comparatively more personal approach to Digitization and encompass Chat, Voice and E-mail BOTs enabling interactions of policyholders and producers with Insurance enterprises. The offering comes with pre-designed nature language conversations across key interactions and with its adoption in policy servicing will provide relief to contact centers. Some of the early adopters claim a 20 – 30% reduction in call volumes due to BOT enabled servicing.

Insurers and Intermediaries try to sell to customers through digital channels, BOTs provide a viable alternative to sell to them at a place where they spend most time i.e. messengers and social media channels. This provides an alternative to Mobile apps and need to compete with crowded Smart phone space. Mindtree’s conversational solution is capable of providing a premium estimate for both L&A and P&C LOBs with minimal number of inputs from the customer. Keeping humanized engagement as prime focus, our solution gives customer the freedom of changing any of the input at any point of time to get a more personalized premium estimate. The ability of our solution to support multi-channel including leading messengers and social media giants, we help insurers to reach huge mass of customers. Thus we help customers to get a premium estimate with their smartphones anytime anywhere and insurers to generate more leads.