ITC Infotech Digital Banking Services is a holistic, consolidated, umbrella offering covering Customer Experience, Employee Experience & the Digital Core or foundation elements required by Banks & Financial Institutions to launch Next Gen Digital Offerings & Solutions. The services we offer are aligned to our Service Line capabilities and these are being finetuned and enhanced to meet the demand of the new normal. We have three offerings:
Customer Experience Platform & services
Our Customer Experience Platform powered by our Customer Intelligence Platform for Banking (CIP) has helps organizations help achieve outcomes around Analytics-led Digital Sales, covering CX, Data Analytics, API and Legacy / Data Modernization framework. Our customer intelligence platform powered by AI/ML enables marketing leaders of banks to personalize every customer interaction in near real-time across channels, recommend cross sell & upsell of banking products and services, and deliver memorable & secure experiences to retain customers as lifelong advocates. Our platform accelerates the value realization as it offers:
- ·Prescriptive recommendations to improve marketing effectiveness,
- ·End-to-end ideation to execution platform,
- ·Modular and plug-play technology components
- ·Real-time and continuous integration.
Employee Experience Platform & Digital Workplace Solutions
Complementing the Customer Experience platform is our Digital Workplace solutions which helps Banks & Financial improve
- ·Employee productivity & Employee experience
- ·End User Computing as a Service (EUCaaS)
- ·End to End and Intelligent Automation for Back—office Digitization
- ·Digital BOTs, Persona’s Companion BOTs for key functions
- ·Automated AMS (Application Management Services)
Digital Core & Foundation Services
The Customer Experience Platform and Employee experience platform are supported and enabled by our Digital Core Services which helps Banks and Financial institutions to create the right foundation, tooling, and processes for successful and continual Digital Transformation. Digital Core Services cover
- ·Core Banking & Data Modernisation to transform the Core and Data Platforms
- ·Legacy Modernisation – Monolith to Microservices framework for API enablement of Mainframe legacy systems
- ·Cloud enablement & Digital Infrastructure services
- ·Enabling Engineering Excellence – DevSecOps, Digital Testing & Automation.
