Papyrus Omni-channel Communication & Process Platform enables customer engagement solutions with real-time personalized employee & customer experiences across channels, touchpoints and time. The platform unifies inbound & outbound communication with content services and processes, and covers all types of communication - high-volume batch, online, real-time on-demand and interactive – in one platform.

Based on the BusinessFirst™ paradigm, the platform is fundamentally transforming what non-technical business users can do. The awarded Papyrus Business Designer empowers business users to self-service their needs and easily create and manage smart, Wizard-driven Web and Mobile business forms, processes and highly dynamic business documents for digital and traditional channels delivery. The platform provides next-generation self-service with a fast access to relevant information and ad-hoc processing of personalized e-invoices, e-policies or e-contracts. And with digital value streams offered as part of the self-service portal, it becomes incredibly easy for customers to start any business transaction directly from there.