Commercial Lines Innovation USA (May 18-20) brings together 1,000+ commercial insurers to deliver a roadmap for customer-focused, analytically informed, and operationally agile commercial insurance. No other industry event filters through the personal lines players to curate a line-up focused entirely on technology and innovation for commercial lines. Our powerful combination of in-depth case studies, interactive roundtables and lively panel debates will deliver the strategic insight and granular detail you need to tackle the data challenge for commercial lines, transform inefficient operations, adapt to changing customer needs and respond to the evolving distribution landscape.

Celent Speakers:

• Karlyn Carnahan, Head of Property & Casualty Insurance
• Marty Ellingsworth, Senior Analyst, Insurance

Sessions:

18th May: Cultivate Data Enrichment To Drive Underwriting Profitability

• Leverage new sources of external data to prevent bad underwriting decisions, harness analytics to avoid over-concentration due to risks that aggregate, and improve loss ratios and expense ratios by driving a profitable portfolio that better disperses risk
• Overcome the limitations of partial or unreliable data from brokers and customers, and correlate property, credit, and hazard data from third parties to validate self-reported data, remove bias, and get a more complete picture of risk before you quote
• Harness geospatial and weather analytics through satellites and ground sensors to achieve a more granular view of risk, avoid the pitfalls of wiping out a whole zip code, and make it easier to place insurance and confidently price with robust insights
• Refine your data enrichment strategy to become a key driver of underwriting profitability, cut through the noise to establish exactly which data points help you decide whether to write or how to price, and establish sound data validation practices that combine, correlate and streamline multiple data feeds

John Horton, Chief Market Officer, AmRisc

John Lucker, EVP - Chief Strategy and Analytics Officer, Universal Fire & Casualty Insurance Company

Sandeep Haridas, VP & Sr. Manager, Digital Transformation, Liberty Mutual

Monique Hessling, Managing Director of Insurance, Cloudera

Moderator:

Marty Ellingsworth, Senior Analyst, Celent

19th May: Apply Data Insights to Drive Down Total Cost of Risk

• Leverage data to create meaningful insights, make more informed risk management decisions, find efficient use of capital and identify better markets and risk management solutions
• Learn how data can help identify the amount of limits to buy based on your exposure, industry and peer set
• Hear how data from market conditions, claims history, industry benchmark information and real-time catastrophe risk insights can help you manage your bottom line
• Be able to create an actionable data story to share with your leadership team that is personalized, efficient, simple to understand and timely – and helps protect your people, property and profits

Steve Rhee, Chief Digital Officer, Gallagher

Moderator:

Marty Ellingsworth, Senior Analyst, Celent

19th May: Build A Business-Driven Analytics Strategy For Commercial Lines

• Get ready to dispel myths around the lack of available data in commercial lines, tackle the challenge of working with historical data stored in crude and inflexible formats, and leverage technology to access, analyse, and summarise valuable information for business leaders
• Ensure you truly capture the rich swathes of data available on customers and the risks they face, and explore strategies for leveraging this data to inform business decisions that drive growth through the optimisation of products and processes
• Treat data as your biggest asset, create an insights-driven business model that propels efficiency, profitability, and client engagement, and drive cultural change by enabling an evolution from gut-based to fact-based advisory
• Explore best practice for data curation from the point of ingestion, ensure your data strategy lays the foundation for swift and sophisticated applications of automation, and wrap new capabilities around your existing legacy systems to enable plug and play connectivity with third parties

Amit Mantrow, Chief Data and Analytics Officer, Lockton

Moderator:

Marty Ellingsworth, Senior Analyst, Celent

20th May: The Hiscox Story: Building A Digital Small Business Insurer From The Ground Up

• Get the detail on Hiscox’s journey to build a digital insurer for small business customers, and explore the essential ingredients to success when grasping the opportunity to go direct
• Identify the challenges to watch out for along the way, and get a plan in place to tackle resistance to portfolio underwriting and a conservative business culture that can stifle innovation
• Understand why the experience of purchasing insurance is as important as policy wording for small business customers, and ensure your product strategy places user experience at its heart
• Leverage digital infrastructure to transform the profitability of your small commercial book, and explore how digital capabilities enable carriers and agents to deliver a better service to small business customers at scale, and for a fraction of the cost

Kevin Kerridge, EVP, Direct and Partnership Division, Hiscox USA

Moderator:

Karlyn Carnahan, Head of The Americas, Property Casualty, Celent