FIS Global Business Solutions includes Virtual Back Office, Back Office Operations, Contact Center Operations & Digital Transformation: Digital Contact Center Services (Chat/Email), BPaaS (Business Process as a Service) in BFS market, and EPIC (Enterprise, Prodcutivity, Intelligence & Compliance).
FIS' Digital Contact center services provide chat/email customer services across full range of customer engagement lifecycle - customer acquisition, retention and extension. FIS has been a pioneer in this space, deploying the first 1000+ FTEs strong chat program in the early 2000s. Over the course of two decades, FIS has managed to replicate the same success multiple times. We have developed deep domain expertise including frameworks, methodologies in this space.
FIS has been offering BPaaS to Banking and Payments industry for more than two decades. FIS has multiple Core Banking platforms and Core Payment platforms and we offer bundled solutions in the BFS market.
Enterprise Productivity, Intelligence & Compliance (EPIC) is a specialized web and windows-based platform that can integrate with your employees’ desktops to capture agents' activities. It monitors enterprise objects across multiple users and timeframes. EPIC provides an enterprise-wide view to stakeholders that enables them to extract actionable insights to unlock the untapped potential of their assets, gain transparency into business processes and strengthen their first line of defense. EPIC is an all-in-one Operational Excellence Suite that delivers true conversion in the shortest timeframe.